Shaping the future of real estate for a better world. At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
The Workplace Ambassador is the cornerstone of our office environment, delivering exceptional service and support to staff, clients, and visitors. In this dynamic role, you will be the go‐to expert for the day‐to‐day functioning of the office, ensuring the workplace operates seamlessly and reflects JLL's commitment to excellence. You will work closely with internal stakeholders and service partners to build a strong sense of community and deliver a consistently high‐quality workplace experience. This role focuses on facilities coordination, work order management, financial administration, health and safety compliance, and continuous improvement of workplace processes.
This role provides the opportunity to shape how workplace services are delivered, proactively identify improvements, and maintain a welcoming, safe, and well‐managed environment. Success in this role requires strong attention to detail, the ability to balance multiple priorities, and a calm, professional approach to problem‐solving.
An overview of the role:
* Provide premium customer service to staff, clients, and visitors, managing and escalating enquiries as required and supporting the end‐to‐end resolution of office and facilities‐related issues in a timely and professional manner.
* Act as a subject matter expert for your office, with a deep understanding of how the workplace operates and how services are delivered day to day.
* Proactively manage facilities services by raising, tracking, and closing work orders for reactive maintenance, ensuring works are completed within agreed timeframes and to JLL standards.
* Proactively inspect the workplace to identify issues across all office elements, ensuring concerns raised by staff are addressed promptly and the environment is maintained to a high standard.
* Support vendor and contractor management by coordinating onsite activities, monitoring service performance, and building effective working relationships (with limited involvement in procurement).
* Process invoices and complete required financial reporting activities before financial cut‐off dates, track work orders, and support budget management in collaboration with the Workplace Manager.
* Conduct regular health and safety inspections, identify and elevate potential risks, participate as a first aider and/or emergency warden, and ensure compliance with visitor sign‐in and incident reporting procedures.
* Act as a central point of coordination for workplace‐related projects, including the planning and delivery of a major office relocation, tracking actions, managing dependencies, and escalating risks or issues as required.
* Identify opportunities to improve processes, streamline service delivery, and resolve invoice or coding discrepancies in collaboration with internal stakeholders.
* Work closely with the Community Ambassador and the wider JLL Corporate Real Estate team to deliver an exceptional workplace experience, supporting team initiatives and contributing to a collaborative, high‐performing workplace function.
Sounds like you? This is what we are looking for:
* Extensive experience in property/facilities management, hospitality, hotel management, or luxury corporate concierge
* Strong administrative skills with proven ability to manage financial processes including invoice processing, budget tracking, and variance analysis
* Excellent problem‐solving skills with the capacity to deal with ambiguity and solve complex challenges using a quantitative, holistic approach
* Outstanding verbal and written communication skills with the ability to present a professional and friendly corporate image
* Demonstrated ability to work effectively in a fast‐paced environment while managing multiple competing priorities and remaining calm under pressure
* Self‐motivated, confident, and goal‐oriented with flexibility to adapt to rapidly changing situations
* Knowledge of occupational safety requirements and experience conducting workplace safety audits (preferred)
* Experience with continuous improvement initiatives and vendor management optimization (preferred)
Benefits:
* Great employee discounts off fitness, wellbeing & other renowned bands
* 18 weeks paid maternity leave
* Private Health Insurance Discounts
* Active Social Club
* Employee assistant program
* Novated Lease for EV cars
* Paid time off for volunteer work
* Career Opportunities with Australia's #1 Commercial Real Estate firm
* Premium offices
What you can expect from us:
You'll join an entrepreneurial, inclusive culture where the best inspire the best. Like‐minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, celebrate it, and proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the world's most ethical companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
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