Service Design Leader
We're seeking a seasoned Service Design Leader to drive human-centred design outcomes across our major initiatives. This role requires strong stakeholder influence, structured design capability, and the ability to translate research insights into actionable service blueprints.
Key responsibilities include developing service blueprints and maps, producing user journey maps and communication tools, supporting product owners, and working closely with multidisciplinary teams.
* Develop service blueprints and maps for assigned program streams.
* Produce user journey maps, design artefacts, and communication tools to support decision-making.
* Support product owners in the development of EPICs and upstream refinement activities.
* Work closely with delivery teams to guide feature refinement and detailed design.
* Translate research insights, policy constraints, technical considerations, and business objectives into structured design outputs.
* Build strong, collaborative relationships with delivery teams and senior business stakeholders.