Overview
A standout opportunity to take on complex fraud investigations, solve high‐impact cases, and play a key role in protecting customers and preventing financial crime.
* Join a collaborative, high‐performing team passionate about winning together
* Investigate fraud end‐to‐end, uncover insights, and help stop financial crime through timely, high‐quality outcomes
* Make a genuine difference for our customers and communities through the work you do
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer‐centric company in Australia and New Zealand.
In the role of a Consultant Investigation, you will join our Fraud Prevention & Detection team that's doubling down on protecting the community and our customers.
Responsibilities
* End‐to‐End Investigations: Execute standard to moderately complex fraud investigations thoroughly, ensuring all evidence is collected, documented, and preserved correctly.
* Cross‐Functional Collaboration: Partner with peers in other internal investigative units to share intelligence and ensure comprehensive handling of shared files.
* Root‐Cause Analysis: Identify the underlying control gaps or vulnerabilities that allowed the fraud to occur and detail these findings in case closures.
* Recovery Actions: Take immediate action during investigations to trigger funds recovery, account freezes, or loss‐mitigation workflows to minimize financial impacts.
Qualifications
* Experience in fraud operations, financial crime investigations, regulatory compliance, or operational risk roles
* Ability to balance a dynamic caseload
* Understanding of financial data systems and tracking tools
* Certificate/Diploma in Investigations, Justice, Business, or equivalent practical industry experience
Benefits & Culture
A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect—where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
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