At **Epiq**, your work contributes to complex, global legal outcomes. You'll join a values‐driven community where integrity guides decisions, **relentless service** sets the bar, and we **thrive on big challenges** together. We invest in your growth with enterprise‐wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, **you'll do the most meaningful work of your career** and see your impact at scale.* Liaise with Transcription Manager/Operations Manager and other TCs for jurisdiction assignment* Assist with transcriber allocations and reallocations for same day and delayed transcription work for various jurisdictions are required (liaising with other TCs and Transcription Manager/Operations Manager)* Merge, produce, finalize and deliver transcripts in accordance with client and business quality KPIs* Ad-hoc set up transcript orders for transcription and production* Create necessary directories prior to commencement of transcript assignments* Maintain delivery information for transcript orders* Maintain overview of various email accounts/distribution groups* Provide transcribers with relevant job information* Deliver transcripts to clients via a variety of methods* Audio check indistinct and inaudible notations in transcripts* Audio check transcripts created from poor audio or audio with poor speakers* Ad-hoc transcription as required* Provide transcript billing information to the Operations Manager/Administration Team* Participate in projects on an ad-hoc basis* Conduct quality assessments for transcribers as directed by the Operations Manager and Quality Assurance Lead Analyst* Participate in transcriber training as necessary* Assist Transcription Manager with any duties necessary* Act as 2IC to Transcription Manager, providing cover in absence* Maintain close communication with Monitoring team* Maintain daily contact with Transcribers via a variety of methods such as email and instant messaging* Ensure communications are clear, concise, and in line with business requirements* Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures* Ability to work outside standard business hours if required* Collaborative team member* Strong communicator* Attention to detail* Customer focused* Strong English skills, both written and verbal* High school graduate* Six months to one year basic office administration* **Location-based market rate** for the role* **Your abilities** in relation to the job specification* **Performance** during screening and interview* **Pay parity** with the wider team in the considered location
#J-18808-Ljbffr