Transform the banking experience with a role that combines customer service, sales, and relationship building. As a Banking Consultant, you will be responsible for providing exceptional customer service to our clients by understanding their financial needs and goals.
The ideal candidate will have a strong ability to multi-task, adapt to change, and work in a collaborative team environment. Experience in technology and digital channels is an advantage. You will also have excellent communication and interpersonal skills, and a willingness to learn and grow with our organization.
In this role, you will have the opportunity to:
* Provide customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions
* Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
* Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
* Actively participate in and support bank programs and initiatives
* Take responsibility to 'know your customer' from a risk perspective, and ensure compliance with ANZ and branch policies and procedures
Benefits
We offer a range of benefits to support your career growth and well-being, including access to health and wellbeing services, discounts on selected products and services, and flexible working arrangements. Our diverse workplace celebrates different backgrounds, perspectives, and life experiences, and we welcome applications from everyone.
What Will Your Day Look Like?
As a Banking Consultant, your day will be filled with opportunities to:
1. Build relationships with customers and understand their financial needs and goals
2. Work collaboratively with your team to deliver exceptional customer service and sales results
3. Stay up-to-date with the latest banking products and services, and educate customers on how they can benefit from them
4. Continuously improve your skills and knowledge to meet the changing needs of our customers and the banking industry
We are committed to supporting your career growth and providing you with the resources and opportunities you need to succeed. If you are passionate about delivering exceptional customer service and sales results, and want to be part of a dynamic team, then this role may be for you.
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