Role Overview
As a skilled leader in the criminal justice system with a minimum of 6 years of experience, you will manage a large team of six Team Leaders and approximately 70 indirect reports, work under the guidance of the Director Services, Growth & Impact to drive the ongoing development and expansion of services, and nurture a high level of consumer focus and enhance outcomes across the organisation.
Responsibilities
* Manage a large team of six Team Leaders and approximately 70 indirect reports.
* Play a strategic role in the development and expansion of services.
* Work closely with teams to ensure high levels of consumer focus, enhance consumer outcomes, and drive and inspire this thinking.
* Exhibit mastery in leadership and service delivery, with strong strategic thinking and analysis skills.
* Maintain resilience while fostering psychological safety, emotional regulation, and structured debriefing to sustain performance in a complex environment.
* Engage externally, building positive relationships with state and federal governments and other sector bodies.
Benefits and Entitlements
Full‐time, permanent hybrid role (office & home) with salary range $147,104–$163,606 plus superannuation and salary packaging (up to $15,900 of pre‐tax salary packaging plus additional meal & entertainment expenses). Additional benefits include:
* Flexible Ways of Working – a combination of office and home
* Above Award Personal Leave and 17.5% annual leave loading
* 5 days Recognition Leave each year (in addition to annual leave)
* Gifted days off (between Christmas and New Year)
* Annual Wellbeing Leave Day – no reason needed, just for you
* Confidential health and wellbeing support through Employee Assistance Program
* Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave
* Cultural and Ceremonial Leave (for non-Indigenous employees)
* Public Holiday Substitution – e.g., work Australia Day or Good Friday and take leave on another day
* Employee Referral Program – $500 per referral
* Flexible Leave Scheme (50/52, 51/52) – purchase 1–2 weeks additional leave
* Salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
* Structured performance and 1‐on‐1 development check‐ins
* Secondment and career growth opportunities
* Staff discount program for everyday items (groceries, movie tickets, health insurance, etc.)
* Reward & Recognition Program – become a Windermere All Star
* End of Year Awards Celebration – different theme each year
* Opportunities for professional development
* Study Leave provisions
* Rostered Days Off or 9 Day Fortnight
* 6 Weeks Paid Parental Leave, plus Government Funded Parental Leave Pay (PLP)
* High quality IT and access to fleet cars
Key Selection Criteria
* Tertiary qualification in Social Work, Social Sciences, Community Health or related discipline.
* Postgraduate qualification in Management, Change Management, Human Resources or similar (or willingness to undertake such).
* Minimum six years of experience leading, motivating and supervising staff to work as a team, with ability to manage and resolve conflict and other sensitive matters.
* Highly developed coaching and team development skills, including leading teams through practice change, learning and development.
* Exceptional communication skills, verbal and written, with ability to prepare written reports and present them.
* Demonstrated capacity to negotiate and work constructively with funding bodies and other stakeholders, and represent the organisation at external forums.
* Excellent time‐management skills and ability to manage multiple complex demands and meet timelines.
* Demonstrated commitment to high‐quality services and a culture of continuous learning.
* Commitment to own professional development and learning.
* Planning and organising – excellent time‐management and organisational skills; ability to work under pressure.
* Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
* Willingness to undertake relevant pre‐employment screening and checks, including Police Check, Pre‐Employment Medical and Working with Children's check.
* Right to work in Australia (e.g., Australian Citizen, Permanent Resident or Visa holder with full working rights).
EEO Statement
Windermere is committed to creating equitable environments for consumers and employees. We build diverse and inclusive services and workspaces where people from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ communities and those living with disability are accepted, affirmed, safe and celebrated. We are also delivering our Welcoming and Inclusion Strategy and have received Rainbow Tick accreditation and endorsement of our Reflect Reconciliation Action Plan by Reconciliation Australia.
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