Turn data into real commercial impact
* Turn data into real commercial impact
* Work directly with frontline decision-makers
* Shape a growing, high-visibility capability
* Go beyond dashboards to drive outcomes
See Yourself in the Team
You'll be joining the Customer Value Management (CVM) team within CommSec, a collaborative, ideas-driven group at the centre of customer engagement. This team works across marketing, product and data to turn insights into practical actions that frontline teams can use every day, helping drive customer growth and better outcomes. From supporting campaign execution to improving data quality and enabling smarter decisions, you'll play a hands‐on role in connecting data to real business impact. If you enjoy working across teams, influencing outcomes, and seeing your insights come to life in how customers are engaged, you'll thrive in this environment.
Your Impact and Contribution
In this role, you'll play a critical part in helping CommSec's frontline teams make smarter, faster decisions using data. By translating insights into practical actions, you'll directly influence customer engagement, campaign effectiveness, and growth outcomes, bridging the gap between data, strategy, and execution across the business.
* Analyse data to uncover insights that drive customer engagement and growth
* Translate analysis into practical recommendations for frontline use (campaigns, talking points, opportunities)
* Build and maintain Power BI reporting to support decision‐making
* Identify and resolve data quality issues, improving data reliability
* Partner with marketing, product, and data teams to align insights with business priorities
* Connect data across teams to create a holistic view of customer opportunities
* Support campaign execution through data preparation and insight enablement
* Contribute to a fast‐paced, evolving environment with changing priorities and initiatives
Your Skills And Experience
You bring a strong blend of commercial thinking and data capability, with the ability to turn insights into meaningful business outcomes. You're confident working across stakeholders, comfortable with ambiguity, and motivated by making a tangible impact beyond analysis.
* Competence in translating data into commercial insights and business outcomes
* Strong stakeholder engagement skills, with confidence working across frontline, marketing, product, and data teams
* Experience using Power BI and SQL to analyse and present data
* A good understanding of data structures, reporting, and data quality principles
* Ability to operate effectively in a fast‐paced, evolving environment
* Strong problem‐solving skills and the ability to identify opportunities from data
* A proactive, curious mindset with a focus on continuous improvement
* Ability to connect multiple data points and perspectives to "join the dots"
Nice to have
* Exposure to Power Apps
* Basic or intermediate Python
* Experience working in customer, campaign, or commercial analytics environments
What's In It For You
At CommBank, we're focused on helping our people grow, belong, and shape what's next in their careers. This role offers a unique opportunity to do meaningful work, develop your capability, and be part of a high‐impact team within CommSec.
* Work in a high‐visibility role with direct frontline impact
* Grow your career in a team focused on learning and capability building
* Gain exposure across marketing, product, and customer engagement teams
* Develop beyond analytics into commercial and strategic thinking
* Be part of a collaborative, non-hierarchical team culture
* Access employee banking benefits, discounts, and financial wellbeing support
* Join an organisation recognised for learning, growth and strong culture
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