Restaurant/ Cafe Manager
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We are seeking passionate and driven individuals to take on a leadership role in our food service team. This is an exciting opportunity to join our dynamic team as a Restaurant or Café Manager, where you will be responsible for ensuring exceptional customer experiences.
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Key Responsibilities:
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* Ensure Team Members greet guests and escort them to tables
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* Schedule dining reservations
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* Train and monitor Food and Beverage Attendants and ensure service standards are met
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* Manage all Team Members in all aspects of the daily operation of the outlet
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* Ensure that approved service sequences and standards are established and maintained at all times
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* Maintain efficient operating procedures for the outlet's point of sale cashiering computer system
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* Maintain a high level of cleanliness and care of all equipment and materials
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* Promptly report any maintenance work required
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* Monitor outlets manpower and payroll budget, control costs and maximise profitability
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* Take extreme care with personal grooming and monitor service personnel's appearance and grooming
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* Be punctual, efficient, and courteous at all times with guests and fellow Team Members alike
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* Handle all guest complaints immediately, courteously and satisfactorily
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Requirements:
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* A strong communicator with well-developed stakeholder management skills
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* The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure
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* The possession of a valid RSA certification
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* 5-star hotel background as a Supervisor/Manager in a food service field
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* Exceptionally organised, with the ability to prioritise in order to meet allocated timelines and budgets
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* The ability to remain calm when under pressure
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* The ability to work a flexible roster including mornings, evenings, weekends and public holidays
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* Possess excellent problem-solving skills and the ability to make sound decisions
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Annual Base Salary: $73,359.00 - $77,000 (gross)