Join to apply for the Senior Product Manager, Agents role at Heidi
Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. Our mission is to double healthcare’s capacity while keeping care deeply human. In 18 months, we have returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
Founded by clinicians and supported by nearly $100 million in funding, we are expanding across the USA, UK, Canada, and Europe, partnering with major health systems including NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health. We move quickly where it matters, staying grounded in proven solutions to shape the next era of healthcare.
The role
We're looking for a product manager who has built and shipped agent‑based AI systems. You understand the profound difference between single LLM calls and orchestrated multi‑turn reasoning with tool use. In this role you will own the evolution of our AI capabilities from reactive assistance to proactive automation, defining how intelligent systems can safely and effectively operate in clinical environments. You will report to product leadership and partner closely with engineering teams to architect clinical AI used by real clinicians. The role can be based in our Melbourne HQ or Sydney office.
What you'll do
* Architect agent systems that can reason through multi‑step problems, understanding context and making intelligent decisions about tool use
* Design orchestration frameworks and tool interfaces that enable AI to interact with complex systems safely and effectively
* Obsess over clinician workflows – understand not just what they say they want, but what would actually transform their day
* Build evaluation methodologies for agent performance, measuring accuracy, reliability, and real‑world utility in production
* Establish safety and constraint systems that ensure AI agents operate within appropriate boundaries
* Create feedback loops between agent behavior and product iteration, using real‑world performance to drive improvements
* Partner with clinical teams to understand workflows and identify opportunities for intelligent automation
What you'd have achieved after six weeks
* Completed a listening tour across Heidi's products, understanding our current AI architecture and identifying opportunities
* Spent a full day shadowing clinicians at one of our partner health systems
* Shipped an experiment that challenged a core assumption about clinician behaviour
* Written a product brief that engineering actually got excited about
* Jumped into customer support tickets to understand current limitations
What we’ll look for
* 4+ years PM experience with at least 2 years building AI/ML products, specifically agent systems, autonomous workflows, or multi‑turn AI applications – we care more about what you’ve built than years on the clock
* Deep technical expertise in agent architectures – experience with LangChain, ReAct or Chain‑of‑Thought, and production tool use
* A passion for beautiful, functional products that transform users' days
* Strong understanding of LLM capabilities and limitations, and how to architect around constraints
* Ability to design evaluation methodologies for agent systems, including performance monitoring and failure analysis
* Systems thinking – seeing products as interconnected capabilities, not isolated features
* Technical depth to engage meaningfully with engineers
* Experience with production AI challenges like latency optimisation, cost management, and error handling at scale
* Comfort with ambiguity and ability to navigate regulatory and compliance requirements in sensitive domains
* Strong communication skills that work equally well with engineers, executives, and clinicians
* Track record of shipping products with measurable impact on real humans
* The ability to say the thing that shifts the entire room's perspective (and the tact to say it well)
* Work on the business, not in it – you set vision for your domain and connect it to company strategy
* Data fluency – you run your own queries, generate insights, and make decisions based on evidence
Potential red flags
* Are you an execution powerhouse?
* Can you debug why an agent made a specific decision by analysing its reasoning trace?
* Is design thinking baked into how you build products?
* Are you able to execute without a legion of data analysts, product marketers, and research coordinators?
* Does the prospect of re‑energising our health systems make you feel fuzzy inside?
Our core beliefs
* Live Forever – Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
* Practice Ownership – Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
* Small Cuts Heal Faster – Stability earns trust; speed delivers impact. Progress is about learning fast without breaking what people depend on.
* Make others better – Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
Why you will flourish with us 🚀
* Flexible hybrid working environment, 3 days in the office
* Paid day off for your birthday and additional wellness days
* Special corporate rates at Anytime Fitness in Melbourne and Sydney
* Generous personal development budget of $500 per annum
* Learn from some of the best engineers and creatives, joining a diverse team
* Become an owner, with equity in the company if Heidi wins
* Rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
* If you have an impact quickly, the opportunity to fast‑track your startup career!
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Product Management
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