We're seeking a compassionate Care Partner to play a central role in supporting older people to live well at home with dignity and independence. You won't just be coordinating services. You'll be the consistent, trusted presence in an older person's life the one who notices when something has changed, advocates for what they need, and makes sure care actually works for them.
This is a role for someone who genuinely believes in the dignity of older people and has the coordination skills, empathy, and initiative to make a real difference, every day.
Benefits
* Full-time permanent role based at St Kilda Road
* Salary packaging up to $15,900 p.a. + $2,650 meal & entertainment (not-for-profit benefit)
* Purchased leave options + Employee Assistance Program
* Career development and internal progression pathways
* Russian, Polish, Hebrew or Yiddish language skills valued (desirable)
A Role Unlike Any Other
Many of the people you will support are Holocaust survivors — men and women who have lived through unimaginable adversity and who carry histories of profound resilience, loss and courage.
Supporting this community is not a task to be taken lightly. It requires patience, cultural sensitivity and an awareness that trauma can shape how people experience care, trust and connection. Some clients may have complicated relationships with authority, institutions or strangers in their home. Others carry grief that surfaces in unexpected ways.
And yet, for the right person, this work is deeply meaningful. To be welcomed into someone's life at this stage — to hear their stories, to earn their trust, and to help them live with dignity and independence — is a privilege that few roles can offer.
"This community has survived so much. What they need from us now is consistency, warmth and care that truly sees them as individuals not clients."
About the Role
As Care Partner, you are the key point of continuity for your clients. Working across Support at Home, CHSP, Claims Conference and Private Services funding streams, you will manage the end-to-end care journey from initial care planning and service coordination through to ongoing monitoring, referrals and budget oversight.
You will work closely with Clinical Leads, internal teams and external providers, acting as the connector who keeps everything running seamlessly and responds quickly when needs change.
What You'll Do
* Lead care planning, reviews and coordination of services tailored to each client's goals
* Be the main point of continuity for clients across their entire care journey
* Monitor changing needs and elevate clinical or service risks promptly
* Liaise with rostering, internal delivery teams and external providers
* Identify unmet needs and initiate timely referrals to the right services
* Track and manage client service use against approved budgets
* Handle incidents and complaints in line with internal procedures
* Contribute to team development, supervision and quality improvement
Who You Are
You bring genuine warmth and professionalism to your work with older people, their families and your colleagues. You are organised and calm under pressure, and you know how to hold multiple priorities without dropping the ball.
Importantly, you approach this work with humility understanding that for some clients, allowing someone into their home and their care is an act of trust that must be earned and respected.
Essential
* Experience working with people in community-based or in-home settings
* Strong care coordination, communication and time management skills
* Familiarity with aged care funding programs (Support at Home, CHSP or similar)
* Ability to build rapport quickly with diverse clients and their families
* Sound judgement when managing risks, competing demands and changing needs
* Empathy, cultural sensitivity and commitment to person‐centred care
Highly regarded
* Certificate IV in Aged Care, Community Services or equivalent
* Russian, Polish, Hebrew or Yiddish language skills
* Experience working with trauma‐affected or culturally specific communities
About Jewish Care Victoria
We're one of Victoria's largest not-for-profit providers of aged and community services, with more than 175 years of history serving the Jewish community. Our staff come from diverse cultural and religious backgrounds what unites us is a shared commitment to dignity, inclusion and enriching the lives of the people we support. As a new team member, you'll be welcomed with our Ethos Day an immersive introduction to Jewish history, culture and the values that underpin everything we do.
Pre‐Requisites
* Unrestricted right to work in Australia
* Australian (and where applicable, International) Police Check
* Covid‐19 and Flu vaccinations (where relevant)
Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.
Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.
Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We are a child safe organisation. We require all applicants to undergo an extensive screening process during their recruitment process.
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