Overview
Access Hire is a leading supplier of hire equipment, offering one of Australia's most extensive ranges of elevated work platforms and access equipment for both hire and sale. As a specialist division of Access Group Australia, we've built a strong reputation as a trusted partner across the construction, mining, and industrial sectors. Our success is powered by a dedicated team who thrive in a fast-paced, high-performing and collaborative environment where safety, teamwork and continuous improvement are at the heart of everything we do.
Behind our success is a team of passionate people who thrive in a fast-paced, collaborative, and high-performing environment and now we\u2019re looking for a Service Coordinator to join our Kalgoorlie branch.
If you\u2019re detail-oriented, highly organised, and a natural communicator, this could be the perfect opportunity for you to grow your career with a company that values people, safety, and continuous improvement.
This is an office-based role working Monday to Friday 7am-5pm from our Kalgoorlie branch
This is not a FIFO role only Kalgoorlie residents will be considered.
Responsibilities
* Coordinating daily schedules for mechanics, on-road service technicians, and subcontractors for servicing, breakdowns, and repairs
* Providing daily updates on equipment status and resolving issues as they arise
* Maintaining accurate service records, job cards, and annual certificates
* Processing service purchase orders, quotes, invoices, hire functions, and customer damage data entry
* Ordering parts, creating inspection and risk assessment lists, and monitoring overdue and upcoming maintenance
* Acting as the first point of contact for customer enquiries (phone and email), delivering friendly and professional support
At Access Hire, we pride ourselves on creating a workplace that is collaborative, safe, and entrepreneurial, and we\u2019re looking for someone who shares our values of People, Safety, Respect, Communication, and Continuous Improvement.
Qualifications
* At least 2 years\' experience in a customer-focused role (service admin/coordination experience a bonus!)
* Ability to work independently and as part of a team
* Excellent written and verbal communication skills
* Strong attention to detail and accuracy, even in a fast-paced environment
* Positive, proactive, \"can-do\" attitude with a willingness to learn and be coached for success
* Proven track record of delivering outstanding customer service
Shortlisted applicants may be required to complete a speed and accuracy test for typing prior to interview.
Why you\u2019ll love working with us
* Join a supportive, dedicated team with a strong focus on collaboration
* Work with a stable, established organisation with room to grow
* Be part of a business that values your ideas and continuous improvement
* A safe, inclusive workplace where people come first
To apply, submit your resume and cover letter.
At Access Hire, we value diversity and inclusion. We are proud to be an Equal Opportunity Employer and encourage applications from women and Indigenous candidates.
Applicants must have the right to work in Australia.
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