About This Role
As a Senior Manager, you will lead a branch team and 1-2 lenders to deliver exceptional customer experiences, drive regional revenue, and foster high-performance teams.
The role involves coaching and developing staff to understand customer needs, building motivated and engaged teams with a strong customer-centric culture.
Key focus areas include:
* Driving business outcomes through effective leadership and coaching of frontline employees and lenders.
* Embedding blended distribution and future workforce planning models within the branch.
* Developing and implementing systems to drive region-wide revenue growth.
What You'll Bring
* Proven leadership experience in Insurance, Banking, or Financial Services.
* Demonstrated ability to grow and retain a customer base.
* Experience in creating highly motivated and focused teams.
* Strong risk management skills.
Role Overview
This senior manager position plays a critical role in delivering value and service excellence to customers, driving employee performance and engagement, and implementing systems to drive regional revenue growth.
The ideal candidate will have a strong understanding of customer needs, excellent leadership and coaching skills, and the ability to develop and implement strategies that drive business outcomes.