Cloud Technical Team Lead
Industry: IT & Telecomms | Location: Brisbane | Employment Type: Permanent / Full Time
The Managed Public Cloud Platform Technical Team Lead is a senior, hands‑on leadership role in Brennan’s Managed Digital Services division. You will lead a team of cloud consultants to deliver reliable, secure managed outcomes for clients, while creating a culture of accountability, continuous improvement, and great customer experience.
You will provide technical leadership across customer engagements and support cloud consulting and delivery teams to drive reliable, scalable managed services. This is a leadership role with accountability for a global team. The role requires regular customer engagement and, where needed, on‑site presence to support key accounts, complex escalations, and trust‑based technical advisory. Strong customer visibility is critical to maintaining service quality, influencing technical direction, and ensuring managed cloud services continue to meet customer expectations as they scale.
Role Responsibilities
* Technical delivery on your own portfolio of clients
* Technical leadership & escalation point
* Team operational management
* Team capacity management & workload balancing
* Ensuring quality delivery within team
* Supporting team development through coaching & mentoring of team members
* Client SLA management & contract adherence
* Maximising client satisfaction
* Support in the execution of managed services strategic objectives
* Identifying efficiencies & addressing through process & automation
* Continual improvement – maturing of services
* Consultation on SLA definition & development
* Development of ITIL‑aligned operational processes
* Services catalogue review & contribution
* Consultation on managed services product & associated schedule
Skills & Experience Required
* Proven, relevant experience in a leadership role and ability to demonstrate technical team management
* Relevant experience in a senior technical role
* Comprehensive experience in core enterprise applications
* Technical competence across public cloud technology
* Microsoft AZ‑104, AZ‑204 or AZ‑305 – certification and experience managing public cloud environments
* Financial implications – identify financial implications and challenge the risk of business and/or project decisions
* Maintain effective stakeholder involvement and engagement with the decision‑making process
* Problem solver and analytical
* Excellent negotiator and influencer
* Strong decision‑making and conflict resolution skills
* Demonstrated ability to train, coach and mentor staff
* Ability to delegate effectively
* Ability to manage and implement change – change agent and ambassador
* Ability to plan, prioritise and complete tasks with conflicting priorities
* Service level management
* ITIL certification and/or experience
* Experience with cloud observability and monitoring platforms (e.g. Azure Monitor, Log Analytics, Datadog or equivalent)
Desirable
* Prior experience within an outsourced service delivery environment
* Project management
* Technical risk management
* Infrastructure as Code (IaC) experience – Terraform, Bicep, or ARM templates
* Familiarity with AI‑assisted operations and automation tooling (e.g. Copilot for Azure, scripted remediation, workflow automation)
* Multi‑cloud exposure (AWS or GCP) in addition to core Azure competency
* Cloud cost optimisation and FinOps principles – experience managing and reporting on cloud spend, identifying waste, and driving cost efficiency for clients
Benefits
* Focus on health and well‑being – social club, sporting teams, health checks, poker, trivia nights and more
* Discounted IT hardware and software products
* A strong culture underpinned by values that are truly lived every day
* An environment that embraces learning and development of all employees
* Flexibility to work in the way that brings out the best in you
* High levels of reward and recognition for over‑achieving
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