Want to do the best work of your life? Make your mark at Europe's leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.
What you'll do:
- You will lead Service Introduction and readiness activities, from initiation through to final transition and Operational handover. Working across UK, Republic of Ireland and European territories, you will directly contribute to the readiness of exciting, ground-breaking Products such as Sky Glass,-
- Acting as the gatekeeper for Service Introduction, you will work collaboratively with all stakeholders to launch new Products and Services with high standards of Operational Readiness.-
- You will ensure new launches meet our Service Acceptance Criteria, so that they can be confidently handed over to Operations. Covering key readiness requirements such as support modelling, resiliency, incident management, service monitoring etc.-
- New Product launches are very important to Sky! be prepared, be ready. We expect you to deliver to scope, budget and time-
- Review, improve and evolve! you don't stand still. Innovate to transform the way we work, delivering the best customer experience and service satisfaction for our stakeholdersWhat you'll bring:
- A strong background of delivering successful Service Introduction and Readiness, for multi-platform, cross organisation Product launches. Preferably in the telco/broadcast/media entertainment sectors.-
- A pragmatic and tenacious approach that delivers results without having direct authority.-
- You are the voice of calm in a fast-paced and agile workplace. You are a great facilitator who can resolve tension and increase collaboration-
- Effective relationship building at all levels, you communicate clearly, concisely and transparently.-
- Good intuition and sound judgement. You recognise when things are not going well, proactively thinking ahead, delivering effective solutions to problematic risks or issues.Team Overview:
- Group Service Management
- Our Group Service Management team makes sure all our services are top notch. This includes everything from the products our customers enjoy like NOW, broadband and mobile; to the services we offer businesses, and the content we deliver to our partners. We also work closely with colleagues from across the business to help them innovate and deliver the unbeatable service our customers love.
We bring the best from the global market into Sky - we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our stakeholders our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embeded in our team, and we engage our supply chains in creating a sustainable future!
The Rewards:
There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:
- Sky Q, for the TV you love all in one place- A generous pension package- Private healthcare- Discounted mobile and broadband
Where you'll work:
- How you'll work - hybrid working
- The world has changed. And so have we. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home.
- You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
- Osterley
- Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
- On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
- Leeds
- Our spacious tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark.
- Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.
- Livingston Watermark House
- Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.
- You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis.
Inclusion:
Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discu
📌 Service Introduction Manager
🏢 SKY Italia
📍 Tasmania