About the Role
This is a hands-on leadership position responsible for operationalizing a project plan, ensuring milestones are met.
The successful candidate will be responsible for leading pilot programs, testing the app in real conditions, gathering structured feedback, and preparing for broader rollout.
Key responsibilities include:
Operationalising the project plan: Own and drive delivery of our operational readiness plan, ensuring milestones are met.
Pilot & launch execution: Lead pilot programs, test the app in real conditions, gather structured feedback, implement workflow edits, and prepare for broader rollout.
Training & enablement: Oversee the development of user guides, FAQs, email sequences, and onboarding/training materials to ensure both drivers and riders are ready.
Compliance & safety: Build and embed compliance frameworks (NDIS, point-to-point, insurance, cancellations, participant safety) to ensure operations are launch-ready.
Partnerships & growth: Identify and establish strategic partnerships (local councils, vendors, networks), creating the framework for regional expansion.
Team & functions setup: Recruit, train, and manage new roles and functions needed for launch and scaling.
SOPs, policies & systems: Create and implement SOPs and scalable policies balancing startup agility with regulatory compliance.
Cross-functional bridge: Act as the glue between development, finance, marketing, operations, and leadership, ensuring a seamless go-live.
Market expansion: Build the playbook for launching into current geographies, with a repeatable operational model.
This is a rare opportunity to join at the ground floor of an ambitious business about to scale. You'll have the freedom to build, test, and lead execution, while being backed by a committed leadership team.