Job Description
The Senior Claims Consultant is a specialist role within TAL's Australian Super team, responsible for managing a portfolio of high‐value, underwritten TPD claims. You will apply your strong technical expertise and knowledge of the Insurance Contracts Act to navigate complex arrangements and deliver quality outcomes for members.
Responsibilities
* Manage a portfolio of complex life insurance claims
* Apply strong knowledge of the Insurance Contracts Act and navigate additional cover complexities
* Collaborate with technical experts and business partners to support sound, high‐quality decision‐making
* Engage confidently with claimants, legal, trustees, and internal stakeholders, ensuring a professional and empathetic approach to complex cases
* Act as a mentor and escalation point, coaching consultants and building capability across the team
Qualifications
* Proven experience as a Claims Consultant within life insurance, looking to step up into a Senior role
* Proven experience as a Senior within life insurance
* Strong understanding of insurance legislation and frameworks (e.g. Insurance Contracts Act)
* Background in law or allied health (e.g. OT) is highly regarded
* Strong analytical skills, resilience, and confidence managing complex and sensitive claims
EEO & Inclusion
TAL is an inclusive employer and welcomes applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
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