Classification: ASO3
Salary Range: $67,589 - $72,033 + Superannuation
Duration: up to 12 months
Vacancy Type: Full Time
Number of Positions Available: Multiple
Closing Date: 11:30pm, Saturday 13th December 2025
About the Opportunity
Help South Australians through life’s most important milestones by delivering exceptional service. Consumer and Business Services (CBS) is seeking professional and committed Senior Client Services Officers to join our Births, Deaths and Marriages team. As a Senior Client Services Officer, you will play a vital role in registering and maintaining records of significant life events for South Australians. Every interaction is an prospect to provide empathetic, accurate and timely service, whether assisting with registrations, resolving complex enquiries, or guiding customers through sensitive situations.
What you’ll do:
- Provide high-quality customer support across phone, email and face-to-face.
- Act as an escalation point for complex enquiries and complaints.
- Assess applications and make informed recommendations in line with legislation.
- Support team performance through coaching, training and workflow management.
- Contribute to continuous improvement and a collaborative team culture
What we’re looking for:
- Strong customer service skills with empathy and professionalism.
- Ability to interpret and apply legislation accurately.
- Sound judgment and initiative in decision-making.
- Excellent organisational skills to manage competing priorities.
- Confidence in handling complaints and sensitive matters.
- Experience in a fast-paced, frontline service environment.
Successful candidates will be placed in a merit pool for 12 months and may be considered for term positions as they arise.
About the Business
The Attorney-General’s Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1700 staff, AGD promotes justice by protecting people’s rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.
Consumer and Business Services (CBS) is a division of the Attorney-General’s Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focussed and flexible in its activities, providing accessible information and services.
CBS’ strategic goals are to:
- Deliver effective regulation – by ensuring fair markets, safe products and empowered consumers.
- Look after each other – fostering an engaging, positive and healthy work environment.
- Look after our customers – ensuring an informative, consistent and responsive service.
- Find better ways of working – through improved services and information.
The Registration Branch provides an essential service to South Australian’s seeking to register or obtain information on the significant life events of births, deaths and marriages (BDM). The Registration Branch also manages South Australia’s register of Justices of the Peace.
For more information about the Attorney-General’s Department and also Consumer and Business Services, please visit https://www.agd.sa.gov.au/ and https://www.cbs.sa.gov.au/
Special Conditions for Employment
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
Employment-related Screening Check required.
Additional Notes
You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.
For further information about this exciting opportunity that is not covered by this website please contact Tracy Berry, Deputy Registrar, CBS, on 874246524 or ***********@sa.gov.au
Click Apply and follow the prompts to submit your application.
The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.