- Full time hours
- In office Parking
- Attractive Salary
Your new company
Hays is partnering with a leading organisation delivering a major infrastructure transition across Australia. This is a newly created role that will support customers through a transition period, ensuring a smooth, compliant, and customer-focused experience. You'll be responsible for managing customer journeys, coordinating field contractors, maintaining CRM data, and supporting project reporting. This is a hands-on role suited to someone who thrives in fast-paced environments and enjoys working across technical and customer service teams.
Your new role
Reporting to the Project Manager, you will:
- Manage customer transitions from initial contact through to completion, including complex and vulnerable cases.
- Coordinate onboarding and scheduling of trades, resolving field-based issues and ensuring alignment with rollout plans.
- Maintain accurate case data in the CRM system and produce reports and dashboards for internal and external stakeholders.
- Support project documentation and compliance
- Liaise with internal teams and external partners to ensure seamless delivery and communication.
What you'll need to succeed
To be successful in this role, you will bring:
- Demonstrated experience in customer-facing case management, ideally within utilities, infrastructure, or government-funded programs.
- Strong communication and interpersonal skills, with the ability to manage sensitive or distressed customer interactions.
- Experience using CRM systems and working in structured project environments.
- A collaborative, adaptable, and detail-oriented approach to work.
What you'll get in return
- Opportunity to contribute to a high-impact project with strong community outcomes.
- Supportive team culture and exposure to cross-functional project delivery.
- Competitive remuneration and professional development opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. *************@hays.com.au 6108 5556
📌 Customer Case Officer
🏢 Hays Recruitment
📍 Launceston