Position Summary
* Manage a defined territory of customer accounts under the guidance and supervision of the Senior Account Executive.
* Maintain strong day‐to‐day relationships with customers, ensuring proactive communication and timely follow‐up.
* Support account planning activities, including customer reviews, opportunity tracking, and renewal preparation.
* Identify potential growth opportunities within venues through product placement, upgrades, and new releases, escalating recommendations for review and approval.
Sales Support & Commercial Execution
* Support the execution of territory and account sales strategies aligned to the market, as directed by the Senior Account Executive.
* Prepare draft quotes, pricing summaries, and supporting documentation for customer review and sign‐off.
* Assist in identifying sales opportunities through customer interactions, CRM insights, and Queensland‐specific market research.
Customer Activations & Experience
* Support customer activations, installations, product launches, and promotional initiatives across the territory.
* Build positive, professional relationships with operators and venue staff.
* Gather customer feedback, identify risks or service issues, and escalate appropriately to the Senior Account Executive.
* Attend customer meetings and venue visits to build industry knowledge and relationship management capability.
Product & Market Learning
* Develop a strong working knowledge of LNW's product portfolio and solutions.
* Learn how products perform across different hotel formats and customer profiles.
* Stay informed on Queensland market trends, competitor activity, and evolving customer requirements.
CRM, Data & Sales Administration
* Maintain accurate account, contact, and opportunity data within the CRM system.
* Support pipeline management, lead tracking, and basic forecasting activities.
* Assist with reporting and data analysis to support account reviews and territory performance discussions.
Reporting & Sales Enablement
* Support the preparation of customer presentations, account summaries, and internal reports.
* Assist with Quarterly Business Reviews (QBRs) and territory performance updates.
* Coordinate with internal teams (marketing, product, service, and operations) to support customer outcomes.
Knowledge, Skills, and Abilities
* Interest in Sales & Account Management: Strong desire to build a career in sales and territory‐based account management.
* Customer‐Focused Mindset: Professional, responsive, and service‐oriented approach.
* Communication Skills: Clear written and verbal communication with customers and internal stakeholders.
* Learning Agility: Willingness to quickly learn products, customer operations, and sales processes.
* Analytical Curiosity: Comfortable working with basic performance data and reports.
* CRM Exposure: Familiarity with CRM systems or willingness to learn.
* Team Collaboration: Proactive, dependable, and effective within a structured sales team environment.
* Organization & Time Management: Ability to manage multiple accounts, priorities, and travel requirements across Queensland.
Experience, Education, and Qualifications
* 0–3 years' experience in sales support, account coordination, customer service, or a related role.
* Exposure to the Hotel, Hospitality, or Clubs industry is advantageous but not essential.
* Tertiary qualifications in Business, Commerce, Marketing, or a related discipline are desirable but not mandatory.
* Graduates or candidates with relevant internships, part‐time hospitality experience, or customer‐facing roles are encouraged to apply.
Pay: $58,900.00 – $70,000.00 per year
Work Location: Hybrid remote in Loganholme QLD
Light & Wonder is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, or background. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
A workplace where you belong: Light & Wonder is committed to creating an inclusive, positive, and safe environment where our creators feel valued and respected. Celebrating diversity not only enriches the workplace but also promotes innovation and understanding among our creators.
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