Job details
* Position status: Fixed Term Temporary
* Position type: Full-time
* Occupational group: Administration
* Classification: AO3
* Workplace Location: Townsville region
* Job ad reference: QLD/TV684245
* Closing date: 15-Jun-2026
* Fortnightly salary: $3038.50 - $3379.10
* Job duration: 6 months, possible extension not exceeding 12 months
* Contact person: Vivianne Richards
* Contact details: (07) 4433 3466, National Relay Service
About your opportunity
This role delivers exceptional person-centred customer service to patients, their families and the public.
The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.
This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.
PLEASE NOTE: This is a temporary full-time role, up to 6 months, with a possibility of an extension not exceeding 12 months.
Responsibilities
* Deliver exceptional person-centred customer service to patients, their families and the public.
* Collaborate with the administrative team to provide quality support for high standards of organisational and patient-focused outcomes.
* Contribute to creating an exceptional workplace by aligning behaviours to organisational values.
Qualifications & Requirements
* Advanced customer service experience relevant to the public health setting, including patience, understanding, confidentiality, and a positive approach that includes the ability to deescalate difficult situations.
* High level written, verbal and interpersonal skills to liaise effectively with internal and external customers and stakeholders at various levels.
* Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases, including the ability to retrieve and interpret performance information.
* Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to the role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
* Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow, and adapting as required to meet the needs of a changing work environment.
* Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
* Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.
* This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.
Benefits
* Salary range: $3038.50 to $3379.10 p.f. (AO3)
* 12.75% employer contribution to superannuation
* 4 weeks (pro rata) annual leave with 17.5% loading
* Locality allowance
* Salary Sacrificing options may be available
Apply
Enquiries are welcome; for a confidential discussion please contact: Vivianne Richards on (07) 4433 3466.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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