About the role
In this
role, we are looking for a switched-on individual who can coordinate successful
delivery of regular service calls. You will respond to clients and arrange
repairs to be conducted by our service technicians, doing all this with
excellent customer service.
Role Title: Service Administrator
Location: Erina NSW branch
Hours: Monday –
Friday, Full Time Permanent
Reporting: Regional Manager - Central Coast
Essential Skills & Qualifications
* Preference for someone with a
background in a similar role, or familiarity with roles in service and repairs
* Exceptional communication skills and
friendly customer service
* Strong computer literacy (including
Microsoft excel) to understand our internal systems and deliver timely service
* Highly motivated, in your
willingness to learn and meeting results / targets
* A strong team player and ability to
work well with internal and external stakeholders
Duties & Responsibilities
* Receive calls from customers in a
professional manner
* Communicate customer requirements
with our Service Technicians, and schedule service calls
* Process purchase orders with
relevant suppliers and invoices as required
* Follow up on the progress of current
jobs and provide updates to customers.
* Investigate and communicate
opportunities to improves processes or expand the service business.
Benefits
* Employee discounts on Aidacare
health equipment products and services
* Quarterly incentive scheme
* Employee Assistance Program to
support mental wellness
* Benefits package includes discounts
for retail, insurance, gym and more
* Comprehensive training program to
equip you with the necessary skills and knowledge
How to apply
Please submit your application by clicking "Apply
Now". Join our team at Aidacare and help us create memorable
experiences for our valued customers
About the company
Aidacare is one of the leading players in the Healthcare
Equipment Industry, we pride ourselves on our commitment to excellence,
innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90
locations across all states and territories in Australia.