ER Advisor (P&C) - Based in either Perth, Brisbane, Sydney, Adelaide
A new role means a new way to win together. We've been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you're looking for a career-defining opportunity, take the next step and explore another way your work can have impact and make a difference.
About the team
People and Culture are dedicated to fostering an engaged and empowered workplace. One that's strong, diverse and where our team members have exciting career pathways to choose from. We do it by making people's lives easier through better experiences, useful tools, and by providing ongoing opportunities to learn and grow.
About the Role
Are you a proactive HR/ER professional who thrives in fast‐paced environments and enjoys helping leaders navigate complex people issues? We're seeking an experienced P&C Advisor to provide specialist support across our portfolio of brands.
In this role, you'll work closely with line managers as their trusted advisor on performance, behaviour, conduct, and workplace relations matters. You'll manage a broad range of people‐related cases, offer clear and practical guidance, and ensure decisions are aligned with our policies, enterprise agreements, and the Fair Work Act.
Your key responsibilities will be: Case & Issue Management
* Provide expert advice to managers on performance management, misconduct, and non‐work‐related injury/illness cases.
* Assess and resolve team member concerns and complaints in a timely and professional manner.
Workplace Relations & Compliance
* Support investigations into equal opportunity complaints and employee relations issues across all brands.
* Ensure all advice aligns with legislation, enterprise agreements, and internal policies.
Risk Management
* Identify and assess workplace relations risks, including sexual harassment, bullying, discrimination, and safety‐related matters.
* Recommend strategies to minimise exposure and support compliant decision‐making.
Leader Capability & Coaching
* Coach and guide leaders through people processes, helping them build confidence and capability in managing their teams.
* Provide clear, pragmatic recommendations and communicate implications of various options.
About you and your skills
* HR/ER Expertise: Significant experience managing HR/ER cases across performance, behaviour, investigations, and workplace concerns.
* Strong Performance & Conduct Experience: Proven ability to manage high‐volume and complex performance, behaviour, and equal opportunity matters.
* Stakeholder Influence: Strong communication, influencing, and negotiation skills with stakeholders at all levels.
* Legislative Knowledge: Solid understanding of the Fair Work Act, workplace policies, and industrial instruments.
* Customer‐Focused Approach: Ability to communicate risks clearly, provide balanced recommendations, and support leaders to make informed decisions.
* Adaptable & Responsive: Comfortable managing competing priorities and delivering timely, accurate advice in a fast‐moving environment.
What's in it for you?
* Flexible working options: Hybrid working options to help you achieve a positive work‐life balance.
* Office perks: Gym facility, fitness classes, free parking, BBQ area, mini‐Coles supermarket, fooderie hub, and school holiday program.
* Discounts: 5% discount all year round on supermarket and liquor purchases, with temporary double‐discount periods.
* Reward through recognition: Digital recognition platform 'mythanks', points redeemable for gifts and electronic gift cards.
* Opportunities for learning and development: Career development programs and job‐specific training across the business.
* Paid parental leave: Permanent team members receive paid parental leave.
* Investment in your future: Annual team member share plan allowing pre‐tax salary sacrifice to purchase Coles Group shares.
About the recruitment process
We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email ***************@coles.com.au
Job ID:186712
Employment Type:Full time
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