Sr.
Technical Support Engineer (SCIM - Endpoint)Join to apply for the Sr.
Technical Support Engineer (SCIM - Endpoint) role at Microsoft.This role is flexible in that you can work up to 100% from home.
The Customer Experience and Success (CE&S;) organization empowers customers to accelerate business value through differentiated experiences, leveraging Microsoft products and services, with a focus on AI transformation for customers and the world.
Within CE&S;, the Customer Service & Support (CSS) organization builds trust through delivering a seamless support experience powered by Microsoft AI technology.As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues, collaborating with peers and cross-team partners to resolve problems and improve products and processes.ResponsibilitiesResponse and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.Proficiency Development: You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.QualificationsBachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience; OR 5+ years of technical support, technical consulting experience, or information technology experience; OR equivalent experience.CyberDefender Mindset: A proactive, collaborative, and customer-centric approach to anticipate, prevent, and mitigate cybersecurity threats.Preferred QualificationsChinese ProficiencyCISSP, CompTIA Security+, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certificationCustomer Service Foundations (LinkedIn Learning) or other Customer Service Training/ExperienceAbility to effectively communicate with customer managers and executives on technical and business issuesOrganization, time management, project management, and negotiation skills3+ years of experience providing support for enterprise level premier customersAbility to meet Microsoft, customer and/or government security screening requirements, including the Microsoft Cloud Background CheckEqual Chance Statement: Microsoft is an equal opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.Location: Tasmania, Australia (Launceston).
Remote work up to 100% from home is supported.
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📌 Sr. Technical Support Engineer (Scim - Endpoint)
🏢 Microsoft
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