Job Overview:
The Field Service Technician role involves providing on-site technical support to customers, ensuring optimal performance and maintenance of equipment.
* Key responsibilities include performing service tasks, identifying/resolving technical problems, and analyzing issues through onsite activity.
* Technicians must proactively identify potential equipment failures and request corrective actions.
* They will participate in Root Cause Analysis (RCA) processes as required.
* Service activities will involve coordinating materials, parts, documentation, and equipment.
* Regular equipment health inspections, validation, and parameter audits are necessary.
* Equipment performance analysis using historical data will help identify optimization opportunities.
* Lifecycle auditing and condition reporting for customers are also essential duties.
* Expert advice during breakdowns is crucial to minimize production losses.
Required Skills and Qualifications:
To be successful in this role, candidates should possess excellent technical knowledge and strong analytical skills. They should be able to work independently and effectively communicate with customers.
Benefits:
This position offers a dynamic work environment and opportunities for professional growth. Technicians will have the chance to work with cutting-edge technology and develop their skills in a fast-paced industry.
Others:
Candidates should be comfortable working in underground mining environments and be willing to travel frequently. A background in electrical or mechanical engineering is preferred, but not required.