Overview
Permanent part-time opportunity available at BankSA's Seacombe Gardens branch. Begin a long-lasting career with the bank that serves one in four South Australians. Work as part of your local community. Hours: 25 hours per week across 10am – 3pm Mon – Fri.
Role
As a Customer Service Advisor, you'll be at the heart of our branch network, welcoming our customers to BankSA and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day.
This is a part-time, branch-based role and the hours are 10am – 3pm Monday to Friday. This role may require you to cover planned and unplanned leave across other Westpac Group branches in the area, so the ability to travel and the flexibility to do so is essential.
What you need
* Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
* Resilience, with an ability to remain calm and composed whilst managing challenging situations
* Comfortable in working towards sales / referral targets and calling customers over the phone
* Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
* An energetic personality coupled with a genuine passion for helping people
* The will to learn and adapt to new banking procedures and technologies
No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At BankSA, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us!
Our Promise to You
BankSA is part of Westpac Group, and we're committed to becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we're already doing that:
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
* A variety of leave options including Culture, Lifestyle and Wellbeing leave
* Tailored learning and development opportunities to help grow your career within the bank
* Lots of opportunities to contribute to the community through volunteering initiatives
Create Your Future Today
To get started, simply click on the APPLY or APPLY NOW button.
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the 'Diversity, Sustainability and Flexibility' section.
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