This is a customer-facing role where connection is everything. You'll be deeply involved in the end-to-end journey of our participants, ensuring they feel supported, motivated, and prepared for their overseas adventure.
Your day-to-day will involve:
* Applicant Support: Guiding participants through the entire application process, providing empathetic support and expert advice. This includes visiting participants in their placement around Australia & New Zealand.
* Communication Hub: Handling a variety of incoming queries via telephone, email, live web chat, and text message with a focus on high-quality engagement.
* Documentation Management: Efficiently collating and verifying essential travel and program documentation to keep applications moving smoothly.
* Presentations & Outreach: Hosting dynamic information sessions and presentations both virtually and in person, including representing Letz Live at expos and industry events.
* Process Excellence: Following our processing guidelines to ensure every participant receives a consistent, world-class experience.
* On-the-Ground Welcome: Welcoming participants during in-country orientation programs (both in Australia + New Zealand and abroad) and maintaining engagement throughout their placement.
* Team Collaboration: Assisting with other areas of the business as needed to help our global team succeed.
What You Bring
* First-Hand Experience: You have personally lived and worked abroad at a young age and can speak authentically about the impact it had on you. If you've been on a Letz Live programme or worked in a boarding school, that's a real bonus!
* Empathy & Passion: A genuine desire to help others and an understanding of the nerves and excitement that come with international travel.
* Adaptability: The ability to think on your feet, solve problems creatively, and stay flexible when situations change.
* Organisational Grit: A proactive mindset that thinks ahead to avoid problems, meets deadlines, and sees every task through to completion.
* Team Spirit: A commitment to supporting your colleagues in our Australian, NZ and UK offices and our partners across the globe.
* Work Ethic: Positivity and self-motivation, even when managing a heavy workload or a quick turnaround of tasks.
Benefits & Culture
We offer a supportive and energetic work environment where your contribution truly matters.
* Full-time position.
* Amazing Location: Work from our comfortable, modern office on the Isle of Capri, featuring onsite a gym, healthcare facilities, Harris Farm Markets and fantastic eateries.
* Global Opportunities: Exciting domestic and international travel opportunities to support our programs.
* Work-Life Balance: Flexible working hours are available to suit your lifestyle considered.
Requirements
* Must hold a valid driver's license & have own vehicle.
* Must be able to successfully obtain a Blue Card (Working with Children Check).
* Must have the legal right to work in Australia (please note: we cannot provide visa sponsorship).
* Must have the ability to travel domestically and abroad.
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