Location and Hours
Permanent opportunity with flexible hours 14–35 hours per week. Base rate $50.58 per hour plus super and salary packaging. Base location – work from your nearest community office. Available locations: Lismore, Port Macquarie, Coffs Harbour NSW.
Role Overview
We are looking for Financial Counsellors who can provide compassionate, practical support across the Mid North Coast and Northern NSW through online, phone, and face‐to‐face services. In this role you'll help clients understand their financial options, resolve financial problems, and build long‐term financial capability. You'll work with a diverse client base, providing counselling, advocacy and education to support financial wellbeing.
Key Responsibilities
* Provide face‐to‐face and telephone financial counselling to individual clients and families.
* Advocate and negotiate on behalf of clients.
* Liaise with financial institutions, government bodies and ombudsmen to resolve issues.
* Arrange appropriate referrals for clients within the service or to other services as required.
* Build caring, supportive and professional relationships with clients.
* Educate clients about their financial rights and responsibilities.
* Facilitate community education sessions on financial hardship and problem gambling.
* Co‐facilitate sessions with therapeutic gambling counsellors where appropriate.
* Support community awareness initiatives on problem gambling.
* Keep accurate records and comprehensive database entries.
* Prepare quantitative and qualitative reporting for the organisation's management team, Financial Wellbeing Collective and other agencies as required.
Qualifications and Requirements
* Diploma in Financial Counselling and membership of Financial Wellbeing Workers Association or close to completion of study.
* Previous experience in financial counselling or a financial services organisation.
* Demonstrated ability to engage in financial assessment and provide financial counselling.
* Sound knowledge of relevant legislation and information pertaining to financial issues including current debt practices, bankruptcy legislation and consumer credit law.
* Current NSW Driver's Licence.
* Confidence presenting on financial and gambling‐related issues.
* Experience providing general counselling in a community services environment.
* Will undertake a national police history check, qualifications and referee checks, and have clearance to work with children/vulnerable people.
Benefits
Employee benefits include:
* Not‐for‐profit salary packaging.
* Free external, confidential counselling and access to chaplaincy support.
* Volunteering opportunities.
* Opportunity to purchase additional annual leave.
* Extra leave including Mission Australia Thank‐You Day and a Work Anniversary day off.
Equality and Diversity
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds—gender, age, ethnicity, culture, disability, religion and sexual orientation—to submit applications. We encourage applications from people who identify as Aboriginal or Torres Strait Islander. If you have a disability and require support to submit your application, please contact us at talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
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