At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
- Ongoing, Full-Time
- Location: Eveleigh with flexible work arrangements across NSW Department of Education Offices
- A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months.
- Competitive remuneration ranging from $99,938 to $110,271 plus super & annual leave loading.
Are you ready to help shape reliable IT services for users and customers? We’re seeking a proactive Assistant Application Analyst to maintain and optimise our ISTM Platform, drive quality, and enable seamless ITSM delivery.
What you’ll do:
- Maintain and enhance the ISTM Platform to deliver top-tier IT services; lead testing, design walkthroughs, and control systems testing to reduce risk and boost output quality.
- Collaborate with the team to translate user enhancement requests into clear design specifications and support ITSM delivery.
- Assist with programming task scheduling, progress reporting, and risk identification to safeguard project outcomes.
- Provide first-level technical support to minimize outages by monitoring recurring issues and resolving performance problems.
- Participate in post-release activities to build knowledge for future releases and prepare comprehensive system documentation.
- Deliver timely management and user support, contribute to operational and progress reporting, and maintain records to meet regulatory requirements.
- Balance urgent and routine tasks for multiple stakeholders, escalate risks promptly, and stay current with technologies and trends to ensure cost-effective, timely solutions.
- Support the following ServiceNow Modules – ITSM, ITBM, ITOM, SPM, HR & Finance.
For further information please click here to view the role description
About you
- Demonstrated experience providing application or technical support in an enterprise IT environment.
- Working knowledge of IT service management (ITSM) principles and familiarity with ServiceNow or similar enterprise service platforms.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to produce clear technical documentation and communicate effectively with both technical and non-technical stakeholders.
- Understanding of ITIL practices or a relevant ITIL certification (or willingness to obtain).
- Admin Certified ServiceNow user.
- Understanding and knowledge of the platform's features and functions, along with skills in ITSM, development, and administration.
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
- Demonstrated understanding of and commitment to the value of public education.
Benefits
- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your growth opportunities
How to apply
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role.
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
As a condition of employment, successful candidates not currently employed by the Department must provide a valid Working with Children Check (WWCC) clearance number. Renewal is not required after the WWCC expires, as long as you remain in a non–child-related role. Employer obligations only apply while the WWCC is valid.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing Date: Sunday 14 December 2025 at 11:59pm
For role enquiries please contact Elias via elias.dimopoulos@det.nsw.edu.au
Please note due to the NSW Government closedown period (Wednesday, 24 December 2025 – Sunday, 12 January 2026) applications for this recruitment may be reviewed commencing mid-January 2026.
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.