Work Type
Full Time / Part Time (Tax Season)
Hourly Rate / Salary Package
(based on experience)
About the Business
We are a small accounting firm which is part of the ITP Accounting Professionals franchise group providing bookkeeping, accounting and taxation services to our clients. We value honesty, professionalism, and a strong focus on friendly customer service.
Job Tasks and Responsibilities
* Greet clients promptly and professionally on arrival, assist with enquiries, and ensure a welcoming waiting area and client comfort.
* Answer incoming calls promptly using a friendly professional phone manner, take accurate messages and direct enquiries appropriately.
* Book and manage appointments, confirming details and helping minimise client waiting times.
* Complete initial client administration, including capturing basic details for new and returning clients and retrieving prior‐year files/records where applicable.
* Assist consultants by preparing relevant paperwork and ensuring client information is recorded accurately.
* Process client payments where authorised and maintain accurate records; ensure takings are handled appropriately and banked within required timeframes.
* Maintain the general appearance, cleanliness and presentation of the office, including reception, waiting area and shared spaces.
Skills and Experience
* Excellent customer service skills with a friendly, calm and professional manner.
* Strong communication skills (face‐to‐face and phone) and the ability to handle enquiries confidently.
* High attention to detail and the ability to record client information accurately.
* Well organised, reliable and able to manage competing tasks during busy periods.
* Neat presentation and willingness to follow workplace standards (dress, attendance and confidentiality).
* Confidence using basic office systems (email, calendars/booking tools) and willingness to learn internal systems and processes.
How to Apply
Please email all inquiries and CVs to *****@itpwaregional.com.au
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