Job Description
We are currently searching for an experienced, enthusiastic and people‐centric Front Office Duty Manager to join the progressive hotel team at Pullman & Mercure Melbourne Albert Park. This is a 12‐month parental leave cover commencing July 2026.
Responsibilities
* Lead the supervision, support and training of front office professionals ensuring guest experience is at the forefront.
* Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
* Assist with the management of the team including training and development, ensuring the team's success.
* Assist with financial and administrative tasks, including cash handling, reconciliations and shift reports.
* Ensure all revenue for the day is accounted for with daily summaries completed to balance daily activity.
* Lead by example when attending to guest requests. Be proactive and resourceful.
* Responsibility for the health and safety of all patrons, guests and staff members.
* Implement initiatives to enhance team engagement, productivity, and service quality.
* Promote and actively enroll guests in the Accor Live Limitless Loyalty Program.
* Collaborate with other departments (e.g. F&B, Housekeeping, Reservations, Sales, Marketing, Kitchen) to ensure smooth daily operations and a seamless guest experience.
Qualifications
* Personable, proactive with a desire to take initiative and responsibility for the team.
* Minimum 1‐2 years' experience in a similar role (e.g. Front Office Supervisor or Duty Manager).
* Previous experience in a similar fast‐paced role.
* Excellent time‐management skills.
* Strong communication and customer‐service skills.
* Desire to grow your skills and progress managerial experience.
* Ability to work autonomously.
* Efficient problem‐solver – resolves challenges swiftly without sacrificing quality.
* Previous experience with a PMS (Opera Cloud experience highly regarded).
* Knowledge of other systems such as NOR1 is advantageous.
* Strong desire to achieve high results, driven by success.
* Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or willingness to obtain).
* Reliability and flexibility to work a rotating 7‐day roster, including overnight, weekends and public holidays.
Benefits And Perks
* Exclusive Accor discounts and global benefits, including accommodation and food & beverage discounts for you, your family and friends.
* Accor Partner Benefits such as Europcar.
* Discounted onsite car park.
* Employee Assistance Program.
* Inclusive and diverse environment.
* Friendly and supportive work environment.
* Opportunity to further grow and develop your career with an industry leader.
* Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition.
* Mentoring and career development alongside experienced professionals.
We are unable to provide sponsorship for this role; Australian working rights are required.
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