Travel Consultant (Cruiseabout) – Carindale, QLD
Job no: 529227
Brand: Cruiseabout
Work type: Full time
Location: Queensland
Categories: Sales and Customer Service
CruiseAbout are looking for experienced cruise enthusiasts to work in our Carindale Store! Let's turn your passion for cruise holidays into an unforgettable journey with us. Join the cruise revolution and let's make waves together!
Key Responsibilities
* Quoting, booking and invoicing cruise bookings and packages
* Ensure that KPIs are met, meeting and exceed monthly sales targets
* Support and handle walk in, email & telephone enquiries efficiently and accurately
* Maximise sales opportunities by upselling & cross-selling
* Monitor and action all relevant mailboxes daily
* Maintain accurate and comprehensive product information in order to deliver and generate sales
Who are you?
* Proven experience working in a customer service environment and working towards sales targets
* GDS experience preferred
* Previous experience in the travel or cruise industry is preferred
* Exceptional focus on details, adept problem-solving skills, and thrive under pressure
* Ambitious, highly motivated, and proficient in organizing tasks efficiently
What you'll Enjoy
* Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
* Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide
* Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry
* Diverse Crew: Flight Centre Travel Group Australia is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply
* Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills
* Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
* Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within
* Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
* Mental Health: Support and Employee Assistance Program for staff and family
* Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
* Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
* Sustainability at the Helm: We're committed to sustainable practices that protect the environment for the future of cruising and tourism
Note: Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Applications close:
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