Take hold of a monster opportunity and join our Commercial Platforms team as a Clearing house Employer Support Centre Representative in Brisbane. Why join us?
* You'll get 14% super as standard, to help your future come alive.
* Unleash your potential and build a career to be proud of through excellent training and development opportunities.
* Balance your work between in-person days at our purpose-built hubs and working from home.
* In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Clearing house Employer Support Centre Representative, you'll play a vital role in onboarding, servicing, and supporting employers and key distribution partners. You'll be the first point of contact for digital queries, delivering exceptional service and operational efficiency across multiple channels.
You'll resolve multi‐channel queries related to ART Clearing House, Employer Online, and Beam, supporting employers, internal staff, and distribution partners. This is a fast‐paced role that requires juggling multiple priorities while ensuring all transaction exception handling, reconciliation, and monitoring are completed within required Service Level Agreements.
Day to day, you'll:
* Provide ongoing support to all users of digital products, both at general and escalated levels.
* Deliver support through multiple channels to meet service levels.
* Maintain, monitor, and investigate electronic contribution processes and exception handling for Employer Online, ART Clearing House, and Beam customers, ensuring compliance and risk requirements are met.
* Analyse and escalated complex issues, following up and implementing customer improvement and innovation.
* Take ownership of enquiries, quickly identifying root causes and providing effective solutions.
* Advocate for quality and enquiry resolution, reporting trends to stakeholders.
* Act as a reference and educator for ART staff and employer segments regarding digital products.
* Maintain clear communication with partners, distribution channels, and other superannuation funds.
* Make proactive outbound calls to onboard employers and assess customer needs to support digital product growth.
This role is available on a permanent basis.
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
* Experience in online/customer support and sound knowledge of digital products.
* Strong client relationship management skills, with the ability to influence and negotiate complex outcomes.
* Solid analytical skills and the ability to identify technical issues.
* Ability to educate and train staff and employers.
* Advanced written and verbal communication skills.
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Tuesday, 2 June 2026.
We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up‐front is important to us – and recruitment is no different.
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