Administration Officer – Recovre
We are excited to announce an opportunity for an Administration Officer to join our Public Sector (Recovre) team in Melbourne, VIC on a full‐time, permanent basis.
Key Responsibilities
* Customer Service – External Customers:
o Develop and grow strong relationships with external customers.
o Promote a culture of continuous improvement within the Customer Service Operations (CSO) team through process and efficiency enhancements.
o Understand Recovre's range of services to support the business effectively.
* Customer Service – Internal Customers / Support to Consultants and Managers:
o Assist consultants and managers in delivering excellent service to customers and generating repeat business.
o Identify and communicate opportunities to improve customer service.
* File and Document Management:
o Assist with consultant case activities such as funding requests where appropriate.
o Ensure efficient document management including file creation, storage, archiving, and retrieval.
o Produce relevant documentation through typing and word processing as requested.
* General Office Administration:
o Perform administrative tasks to ensure smooth office operations and support staff productivity.
o Manage invoices — equipment, supplier and contractor invoices related to procurement.
* Report Generation:
o Generate reports for customers and internal use, including outcomes, productivity, BI tool data, and Workcover/Insurer statistics.
o Review reports to maintain a high level of customer service, such as monitoring unallocated cases.
* Project and Specific Task Management:
o Undertake project work as assigned by the Team Leader and state/regional manager, e.g., case management system rollouts.
Qualifications and Skills
* Relevant tertiary qualifications are desirable, however not essential.
* Superior customer service skills.
* Strong knowledge of office administration.
* Team player with excellent written and verbal communication skills.
* High attention to detail and excellent time management skills.
* Proficient in MS Office and comfortable with various programs and systems.
* Proven ability to prioritise tasks effectively.
* Strong planning and organising capabilities.
Benefits and Development Opportunities
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‐being.
Equal Employment Opportunity
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing employment.
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