Ayan Infotech are looking for a Process Improvement Lead for a permanent full time position in Melbourne. The position is a part of an exciting program with cutting edge technology implementation.
Title: Process Improvement Lead
Location: Melbourne
Type: Permanent, full time
Required Skills and Experience:
Accountable for driving process excellence across critical Operations business processes, identifying process gaps, support with solution design, and document any process that are required due to solution changes and driving process maturity.
Mandatory Requirements:
Minimum of 7 years of experience in a Process Improvement position with exceptional Telecommunications experience
Leadership experience in the areas of Operations Quality
Lean Six Sigma/ Black Belt experience & certification Experience in a project management setting and understanding of project management principles
Process mapping and documentation
Executive level presentation skills
Understanding and ability to develop end-to-end customer and user journey maps
Knowledge of change management X Demonstrated ability to work with teams to develop their functional competencies through process improvement Understanding of ARIS and BPMN 2.0 modelling
Ability to work in in a matrix management structure
Engagement in process community of practice activities, discussions, and skill sharing
Expected Outcomes:
Document AS IS and TO BE processes that is aligned to the solution design and system capabilities developed
Identify business improvement opportunities through ongoing measurement of our performance and support the delivery of process change into the business
Facilitate improvement workshops and meetings as required utilising relevant techniques to solicit process requirements.
Engage Knowledge management and quality team to support development of all work instructions are developed in alignment to the process mapped.
Perform process impact assessment and support operational readiness activities to ensure process change are embedded to our frontline agents
Drive continuous process improvement capability regarding, but not limited to: Methodology, Tools and practices and Process Maturity