Overview
At Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide. Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting projects in the world.
Due to growth and ongoing delivery success with our clients, Turner & Townsend's Project Management team in Melbourne are expanding and looking for a Senior Project Manager with retail experience.
Position Purpose
The Senior Project Manager is responsible for the end-to-end delivery of retail tenancy outcomes while operating as a key second-in-command within the Tenancy Delivery team. This role combines strong tenancy coordination expertise with commercial project leadership and plays a critical part in supporting the Retail Tenancy Lead in driving delivery performance, stakeholder alignment, and continuous improvement. The role requires a deep understanding of both landlord priorities and retailer expectations, ensuring commercially balanced, high-quality outcomes.
Key Responsibilities
* End-to-End Project Delivery
o Lead the full lifecycle of retail tenancy projects, from deal handover through design, approvals, construction, and trading
o Manage multiple concurrent projects across new tenancies, refurbishments, relocations, and redevelopment works
o Drive programme, cost, quality, and risk outcomes aligned to both landlord and tenant expectations
o Ensure efficient transitions from leasing to delivery, maintaining momentum to meet trading deadlines
o Act as the trusted interface between landlord, tenant, and delivery partners, balancing competing priorities
o Translate asset requirements into practical outcomes for tenants, while protecting commercial and operational objectives
o Provide retailers with clear guidance on processes, approvals, design standards, and delivery pathways
o Influence internal stakeholders (Leasing, Asset Management, Operations) to support optimal tenant outcomes
* Tenancy Coordination & Design Management
o Manage tenancy design submissions and approvals, ensuring alignment with centre design guidelines, statutory and authority requirements, brand standards and retailer operational needs
o Facilitate efficient turnaround of design reviews and approvals to minimise delays
o Provide practical, solutions-focused feedback to retailers and consultants
* Retailer Drivers & Coordination
o Understand retailer business drivers including cost sensitivity and ROI expectations, brand and customer experience requirements, and critical trading dates
o Support tenants in navigating landlord processes while advocating for practical outcomes
o Identify and resolve delivery challenges that could impact store opening timelines
o Manage the Vacate, Handover & Opening Schedules
o Create and manage the tenancy packs
o Coordinate between the builder, client, and stakeholders
o Program of works and driving the retailer to meet their handover date
* Construction & Delivery Oversight
o Manage project budgets, capital expenditure, and tenancy-related cost recovery where applicable
o Provide commercial oversight of variations and value engineering, contractor procurement and performance, and cost alignment with leasing deal assumptions
o Balance cost control with quality and brand requirements
o Coordinate base build and tenancy works to ensure seamless integration
o Monitor contractor performance, site progress, and programme adherence
o Ensure compliance with WHS requirements, site constraints, and operational impacts
o Minimise disruption to trading environments and customer experience
o Oversee all works to comply with building codes, landlord standards, safety and risk management frameworks
o Identify and mitigate delivery risks early, particularly around programme and approvals
o Maintain strong documentation and audit trails
* Strategic Contribution & Continuous Improvement
o Contribute to the optimisation of tenancy delivery processes across the portfolio
o Identify opportunities to improve speed to trade and tenant experience
o Provide insights into retailer expectations, market trends, and delivery challenges
o Support development of design guidelines and project standards
Qualifications & Experience
* 5 years of extensive experience in retail tenancy coordination, project management, or construction delivery
* Demonstrated experience working with both landlords (shopping centres/developers) and retailers or client-side delivery
* Strong understanding of: Retail leasing and tenancy delivery lifecycle; Shopping centre operations and constraints; Retail fit-out design and construction processes
* Proven ability to manage complex stakeholder environments with competing priorities
* Experience delivering projects in live trading environments
* Highly developed communication, negotiation, and influencing skills
* Advanced Microsoft skills are essential
* Strong leadership skills with the ability to lead and develop a team
* Highly motivated and driven with a passion for delivering to your clients
* Degree in Construction Management, Property, Architecture, or related field
* Experience with major retail landlords and/or national/international retail brands
* Project management certification (PMP, PRINCE2, etc.)
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