Responsibilities
* Scheduling & implementing patching and deployment of new and end-of-life systems in a 24/7 production environment with minimal impact (e.g., network switches, servers, SCADA servers).
* Monitor emails and logs, backups, network gear, and vulnerability scans.
* Ensure compliance with IT policies and procedures.
* Provide technical support for Infrastructure hardware and software.
* Participate in an on-call roster.
Qualifications
* Certificate in IV in Information Technology.
* Good Windows 10/11 and Windows Server 2016 and above knowledge & experience
* Good Microsoft Office / O365 knowledge and skills.
* Must have a valid driver's license.
* Good PC and Server Hardware knowledge.
* Experience with Cisco network devices, wireless networks, and type-1 hypervisors would be highly regarded.
* Good teamwork & communication skills.
* The ability to work alone on tasks in a proactive manner.
* Good judgment skills with a strong sense for urgency and attention to detail.
* Demonstrated ability to work safely.
* Outstanding customer orientation, i.e., the ability to build rapport and trust quickly and influence an audience through communication to arrive at the best solution.
* Excellent English written and verbal communication skills, i.e., active listening and ability to clearly summarize an issue in writing and verbally.
* Ability to read and write English ticket reference information on the Incident Platform
* Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to analyzing and resolving issues.
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