IT Support Engineer - Microsoft 365 Expert
We are seeking a highly skilled IT Support Engineer to join our team, with a focus on Microsoft 365 administration and technical support. As a key member of our service desk, you will be responsible for providing timely and effective Level 2 technical support for escalated issues from the service desk.
About the Role:
* Administer and support Microsoft 365 environments, including user management, mail flow, SharePoint permissions, and Teams configuration.
* Perform administration and troubleshooting of client server infrastructure, including Windows Server, Active Directory, Group Policy, DNS, and DHCP.
* Manage and support client network infrastructure, including switches, routers, and firewalls (Cisco Meraki).
* Manage and monitor client backup and disaster recovery solutions to ensure data integrity.
Requirements:
To be successful in this role, you will need:
* A strong technical proficiency across the Microsoft 365 suite.
* Solid experience with Windows Servers, Active Directory, and virtualisation technologies (VMware).
* Fundamental understanding of networking principles (IP, subnets, DNS, DHCP) and hardware.
* Excellent analytical, problem-solving, and troubleshooting skills.
Benefits:
This is an exciting opportunity to work with a dynamic team, offering a fantastic mix of advanced service desk support and project work. You will have unparalleled exposure to a wide array of technologies across diverse client environments. With a clear pathway for career growth into senior engineering or specialised project roles, you will have the opportunity to develop your skills and expertise.
Please apply through our website using the 'Apply Now' button below.