Service Officer - Workers Compensation
Clerk Grade: 3/4
Salary Range: $84,659 - $92,701 plus superannuation and leave loading
Employment Type: Ongoing Full‐Time role
Location: Goulburn NSW – Flexible Working Arrangements available
Initial Training: Requires an initial 4–6 weeks full‐time in office for training and support, followed by 2–3 days per week in office or as per policy.
Essential Requirements
* Be a NSW resident or willing to relocate
* Hold appropriate working rights: Australian citizenship or permanent residency required for ongoing roles
About Us
The Department of Customer Service (DCS) is transforming the way NSW Government agencies connect with customers, focusing on customer service, digital transformation, and regulatory reform.
About the Team
The Workers Compensation Payments Team processes workers compensation payments across the department in a collaborative and supportive environment.
About the Role
Manage a portfolio of workers compensation claims and work closely with stakeholders to ensure employee entitlements are processed accurately and in line with legislative requirements.
Responsibilities
* Process and manage workers compensation claims in accordance with legislation, policies, and internal guidelines
* Provide employees with clear advice and high-level customer service regarding their claim entitlements
* Build and maintain effective working relationships with internal and external stakeholders
About You
* Strong ability to interpret and apply legislation, policies, and guidelines related to workers compensation
* Intermediate computer skills and confidence in providing advice to employees
* Well‐developed organisational skills and strong attention to detail
* Confident and effective written and verbal communication skills
* Initiative and ability to work independently and collaboratively
* Previous payroll experience (desirable)
Application Requirements
* An up‐to‐date CV (maximum 5 pages)
* A cover letter (maximum 2 pages) outlining motivation and how skills align with the role
Closing Date
3 June 2026
Equal Opportunity Employer
We are focused on diversity and inclusion and encourage applications from people across diverse backgrounds.
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