Global Hospitality Solutions Pty Ltd was founded in Sydney 20 years ago as a complete solution to hospitality businesses around Australia., providing outsourced housekeeping, cleaning and COVID cleaning services to hotels.
We currently service over 50 hotels around Australia including respected local and prestigious global brands and have developed a reputation for quality, aiming for best practices in everything we do. We provide effective solutions that seamlessly fit within our client's businesses and strive to act with integrity by delivering a consistently reliable level of service and maintaining professionalism at all times.
Job Overview
We are seeking an experience Site Manager to be responsible for managing the on-site housekeeping team at our client's prestigious hotel located in Sydney. You will be responsible for ensuring quality standards are met and maintained in a manner that preserve the health, safety and well-being of the team and hotel guests.
Primary Responsibilities
This busy role encompasses a range of tasks including:
Lead and manage a team of housekeeping staff, including Room Attendants, Laundry personnel and all Housekeeping Supervisors
Develop and manage the allocated housekeeping department and team budget with consideration to labor, supplies and equipment costs
Ensure the service delivery is of the standard set by Global Hospitality Solutions
Ensure the required standard for room cleanliness and presentation is met in accordance with the Hotel's cleanliness standards, policies and procedures
Manage the Housekeeping communication logbook each morning
Check rosters for all housekeeping areas to ensure shifts are covered and compliant
Ensure rooms are checked every day after morning set-up activities are completed
Conduct routine checks on the floors, ensuring they are tidy, well maintained and in order
Check productivity matches against rooms cleaned and time taken, checking compliance and to ensure efficiency
Manage daily room counts by recording daily rooms reserved, rooms available and daily totals for each room type to enable forecasting of total number of rooms for Room Attendant to prepare, clean and properly present before guest check in
Submit daily productivity reports regarding efficiency of individual Room Attendants to finalize payroll process on fortnightly basis
Ensure all allocated jobs are completed at the end of the shift and work allocation is prepared
Prepare weekly and monthly reports regarding the condition of rooms, public areas, equipment, general staff information and any other issues that may affect or impact to the business to the General Manager and Human Resources Department
Daily liaison with Front Office on Housekeeping activities to ensure seamless coordination between housekeeping and guest services
Work with event planners to coordinate housekeeping services for special events
Check rosters to meet the forecasted occupancy and make the required adjustments to ensure compliance
Ensure the correct procedures are followed for reporting of incidents
Report maintenance issues in rooms and around the hotel and coordinate with maintenance
Qualifications, skills and experience
The successful candidate is expected to have the following skills and experience:
Associate degree, Advance Diploma, Diploma or equivalent industry experience in this role
At least one year experience as a Site Manager or similar roles
Extensive experience with Housekeeping Operations
Excellent level of proficiency in hotel computer applications
Good understanding of budget requirements
Effective communication with people at all levels
Good understanding of WHS procedures
Commitment to quality and an eye for detail
Only shortlisted candidates will be notified.
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Your application will include the following questions:
Do you have experience as an area or multi-site manager? Which of the following statements best describes your right to work in Australia? Do you have professional housekeeping experience? How many years' experience do you have as a site manager? Have you completed a qualification in hospitality? Have you worked in a role where you were responsible for budget management & forecasting? Have you worked in a role which requires a sound understanding of OH&S/WHS?
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