Workplace Manager – 18 month fixed term contract
As a Manager, you will play a key leadership role in delivering workplace services across the Canberra portfolio. You will be accountable for ensuring alignment with business needs, driving operational excellence and delivering a consistent, high-quality workplace experience. You will lead locally focused workplace initiatives, ensuring compliance, tenancy standards and service delivery outcomes are met. Acting as the primary point of accountability for workplace operations, you will provide leadership, guidance and direction to the team while proactively managing risks and driving continuous improvement. This role is based in Canberra (Ngambri). Our roles can potentially be adjusted to work flexibly with reduced hours.
Your Key Responsibilities
* Understand the importance of competing priorities, through ongoing engagement with the National Workplace Manager, work through those items which are essential versus those items which can be delayed to a later time.
* Drive the performance and outcomes of the local workplace team in line with service standards, whilst maintaining a positive work culture. Lead, coach and develop team members, building a high-performance culture where team members are engaged and inspired. Including but not limited to the development of processes and procedures driving accountability, leading to the accomplishment of team/business objectives.
* Drive exceptional operating standards of workplace premises in Canberra, striving for a best‐in‐class workplace operations across professional services. Ensure standards and offerings are reflective and scaled across all sites in your remit.
* Ensure Operational Compliance is maintained at all sites within your remit, this can be achieved through the implementation of compliance and maintenance processes and procedures.
* Local representative for the Crisis Management Team. Address and respond to issues/incidents related to the workplace and collaborate on strategies to reducing the further risks.
* Through collaboration with the National Workplace Manager, align the strategy for the OneService model and what it means for EY through our service objectives.
* Deliver local CAPEX projects, ensuring alignment with asset lifecycles and operational continuity for sites within your remit.
* Collaborate with building owners, vendors and suppliers to enable effective outcomes for sites within your remit, ensuring alignment with business objectives and requirements.
* Financial management of local GRE, Workplace and CAPEX budgets.
* Collaborate with your team in crafting and driving engaging workplace experiences through various programs, initiatives, and innovation across Canberra. Collaborate with internal and external stakeholders to elevate the holistic workplace experience and ensure programs are scaled and equitable across sites in your remit.
* Collaborate with project teams to support the enhancement of the local office, while overlaying specific operational requirements unique to Canberra.
* Collaborate with the National Workplace Manager to develop a roadmap for sites within your remit, ultimately leading to the development of stronger business relationships with your OMP.
Skills and Attributes for Success
* Tertiary qualifications in a facilities/property discipline and/or 5+ years' experience in a similar role within a professional services firm or medium corporate environment.
* Facilities, operations and property management experience, including:
o Experience in managing operational teams.
o Understanding of change management principles.
o Understanding of project management principles.
o Relationship and stakeholder management.
o Financial management and reporting processes.
o Negotiation skills.
* Experience in supporting office relocation projects is advantageous.
* Due to the nature of this role, Australian citizenship is required.
* EY Canberra holds Defence Industry Security Program (DISP) physical security accreditation. Awareness of the governing principles such as the Protective Security Policy Framework (PSPF) or the Defence Security Policy Framework (DSPF) is advantageous, but not mandatory.
What We Offer You
* Career development – We develop you with future‐focused skills and equip you with world‐class experiences.
* Flexible work arrangements – Our flexible work policies empower you to balance your professional and personal life.
* A comprehensive benefits package – From a yearly wellness incentive to access to additional 8 weeks of flex leave per year, and family‐friendly policies, including up to 26 weeks of gender‐neutral paid parental leave.
* Salary – Competitive salary open to negotiation pending on skills and experience.
Inclusiveness and Equal Opportunity
Inclusiveness is core to who we are and how we work together, driving value for our people and our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier‐free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 788 (option 2). Anything you tell us will be kept completely confidential.
Acknowledgement of Country
EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders – past, present, and emerging.
#J-18808-Ljbffr