We are on the hunt for an experienced and Hotel Duty Manager to lead our guest focused team in an influential role! You will assist in overseeing the Hotel and Front Office operation, and oversight of all departments of the Hotel including Bars, Dining and Function facilities.
ABOUT THE ROLE:
* Lead & support a service focused team, overseeing all aspects of the day-to-day operation
* Develop the team by implementing effective inductions, on‐going training, delegation and feedback
* Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
* Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
* Effectively manage guest feedback and handle complaints
* Manage a 7‐day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays
ABOUT YOU:
* Experience in a similar role - Exposure Hotel leadership/management is essential
* Hands on leadership skills that inspire and support the team, particularly during those 'madrush' moments
* Team player, great personality and a passion for delivering the best service possible with a boutique vibe
* Ability to work under pressure in a fast‐paced environment, by taking initiative, prioritising and working collaboratively
* Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunity
This is a full‐time position with a salary range of $80,000-$90,000 per annum based on experience + Superannuation.
Only successful applicants will be contacted.
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