Company: Austrack Campers
Location: Pakenham, East Melbourne
Job Type: Full time
Salary: Negotiable
Job Description:
Austrack Campers is seeking a passionate and experienced fulltime Camper Handover Coordinator to join our team in Pakenham, East Melbourne. The ideal candidate will have a minimum of 1 years of experience in customer service and a knowledge of the leisure, camping, and outdoors industries. The successful candidate will be responsible for providing first-class customer service and conducting camper trailer and hybrid caravan demonstrations and handovers.
Responsibilities:
* Provide customers with first-class customer service via email, over the phone, and face-to-face.
* Conduct camper trailer and hybrid caravan demonstrations and handovers
* Pre delivery, Quality control and detailing
* Provide post-delivery assistance in the form of after-sales support; following up customers via post-handover call to enquire about their experience and to ensure utmost satisfaction levels are upheld
* Work in our showroom Monday to Friday
* Prepare stock for customer delivery
* Champion and represent the voice of Austrack Camper customers and ensure that as a team, this sentiment exists throughout the entire business, including all showrooms and departments
* Work as part of our showroom team – based at our Pakenham Showroom
* Be a positive, energetic, proactive team member
Requirements:
• Full driver's license
• Great communication skills and excellent phone manner
• High-level team leadership skills
• Ability to anticipate opportunities to surprise and delight Austrack customers
• High-level multi-tasking skills.
• Ability to work well under pressure without becoming flustered
• A team player who is able to work collaboratively and build effective relationships both internally and externally
• Computer literacy skills required, with experience using Microsoft and Google Suite
• Willing to be hands-on and be an active team player
• Excellent people skills with great attention to detail
• Ability to work autonomously and unsupervised
• Looking for a long-term position and be proactive and self-motivated
• Ability to tow campers and caravans
If you meet the requirements and are ready for a long-term position that will keep you on your toes, apply now and let's hit the open road together!