Food & Beverage Attendant
Reporting: Restaurant Manager, Food and Beverage Supervisor, Food and Beverage Team Leader.
Key Relationships: Owners and Guests, Food and Beverage personnel, Finance and Stores team members.
Primary Objectives
At Travel + Leisure, the goal is to put the world on vacation. As a Food & Beverage Attendant you will be responsible for order taking, serving of food and beverages while providing an exceptional guest experience.
Values
* Hospitality – treating everyone like family
* Engagement – delivering our promise
* Accountability – owning our impact
* Respect – considering others in every interaction
* Teamwork – succeeding together
Principal Responsibilities
* Provide effective, efficient, and professional Food and Beverage service.
* Ensure smooth running of Food and Beverage service, collaborating with teammates to prepare and serve.
* Maintain equipment, report faults, and ensure cleanliness.
* Review operating systems for optimal efficiencies.
* Maintain stock levels daily, including ordering and rotating.
* Report discrepancies to manager.
* Ensure necessary food prep and items are available each day.
* Follow Food Safety guidelines, correct temperatures, and label prep dates.
* Deliver highest level of customer service to meet owners' and guests' needs.
* Communicate necessary points clearly and concisely.
* Liaise with supervisor/manager on problems or complaints.
* Be punctual and maintain professional grooming, uniform, name badge, and hygiene.
* Comply with Travel + Leisure's OH&S Policy and procedures.
* Display innovation by improving processes and products.
* Show integrity in all aspects.
Finance and POS Responsibilities
* Proficient with POS system and internal accounting procedures.
* Assist in maximizing food and beverage sales.
* Upsell to achieve higher sales.
* Review and enter orders accurately in POS.
* Conduct cash balances as required.
* Ensure customer accounts are balanced before departure.
* Ensure POS entries are signed, charged correctly.
* Manage assigned float during shifts.
* Follow correct cash procedures.
General Duties
* Maintain operating equipment properly.
* Adhere to Fire, Food Safety, and Hygiene policies.
* Maintain operational manuals and handbooks.
* Secure passwords and ensure confidentiality.
* Be conversant with all facilities and services.
* Attend meetings, briefings, and training as required.
* Record times accurately.
* Respond to departmental changes.
* Plan and conduct training sessions (minimum 4 per month).
* Other duties as assigned.
Key Position Criteria
* Previous experience in a similar position.
* Knowledge of OH&S and chemical handling.
* Ability to work a flexible schedule, including nights, weekends, public and school holidays.
Equal Opportunity Statement
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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