DXC Technology is a leading IT services company. As a Field Services Engineer, you will be a key technical contact delivering high‐quality onsite and remote support, resolving complex technical issues, and ensuring every interaction reflects DXC's commitment to excellence.
Key Responsibilities
* Provide end‐to‐end technical support through ticketing systems, onsite visits, and Tech Bar/walk‐up centres.
* Deliver rapid, accurate troubleshooting for a wide range of hardware, software, and peripheral issues.
* Support diagnostic, configuration and resolution of AV‐related issues across meeting rooms and collaboration spaces.
* Attend client sites to resolve issues that cannot be solved remotely.
* Perform device refresh activities, including imaging, deployment and replacement of end‐user hardware.
* Deliver excellent customer service through clear, proactive communication.
* Manage and resolve service requests within agreed SLAs.
* Act as an escalation point for complex issues and provide coaching and mentoring to junior technicians.
* Handle customer concerns professionally and escalate according to established processes.
* Maintain and audit stock rooms, ensuring accurate device tracking and asset control.
* Support logistics including equipment receiving, storage, staging and distribution.
* Ensure accurate completion of paperwork, documentation and work assignment processes.
* Document solutions, best practices and technical insights for DXC's internal knowledge base.
* Identify opportunities for service improvements, process enhancements, or workaround solutions.
* Support operational excellence through adherence to standards, policies and quality expectations.
What You Will Bring
* Strong ability to configure, evaluate, upgrade, repair, test and troubleshoot hardware and software under pressure.
* Excellent attention to detail, documentation skills, and adherence to process.
* Customer‐first attitude with strong communication and interpersonal skills.
* Ability to multitask and remain effective in a fast‐paced, service‐driven environment.
* Self‐motivated, independent worker with excellent time management.
* Familiarity with networking concepts and major operating system platforms (Windows, macOS, Linux, Android, iOS).
* Strong teamwork skills and ability to collaborate effectively with peers and leaders.
* Working knowledge of Windows 11, Microsoft 365, Microsoft Teams and other common enterprise applications.
People Describe You As Someone Who
* Communicates clearly, professionally and follows through on commitments.
* Values accurate record‐keeping and understands the importance of maintaining excellent documentation.
* Thrives in dynamic, hands‐on roles with high customer interaction.
* Learns quickly and seeks out opportunities to grow technical and professional skills.
* Brings positivity, initiative, and a problem‐solving mindset to every challenge.
Education & Experience Requirements
* Experience supporting customer PC environments, ideally in field services or desktop support.
* Vocational/Diploma/Associate Degree in a technical field with 3–5 years of relevant experience, or a Bachelor's Degree with 2–4 years of relevant experience.
* Strong troubleshooting capability across PC software, OS functions, and networking interfaces and connectivity issues.
Preferred Certifications
* OEM certifications (HP, Dell, Apple, Lenovo, Toshiba, Microsoft) and eligibility for OEM service provider status.
* CompTIA A+, CompTIA Network+, CTS (Certified Technology Specialist), Crestron Digital Media Certified (DMC‐E4K).
* Certifications or experience with Windows, Office, Microsoft Teams/Skype for Business.
Additional Requirements
* Must be an Australian Citizen or Australian Permanent Resident.
* Flexibility to travel to other locations within the region as required.
Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life. Accommodation for special needs may be considered. DXC is committed to providing reasonable accommodation for qualified individuals with disabilities.
#J-18808-Ljbffr