We are seeking a passionate Case Manager to join our team! In this role, you will collaborate closely with ONCALL team members to assess, monitor, and review client needs, ensuring that best practice approaches are delivered.
What we can offer you
* Monthly celebrations to acknowledge the work ONCALL does
* Birthday leave
* Access to our Employee Assistance Program
* The chance to work with a team that makes a real difference!
Responsibilities
* Work effectively with clients, their families, and other stakeholders to deliver high-quality, person-centred care.
* Attend and participate in case conferences, employee, and stakeholder meetings, documenting outcomes and complete actions within specified timeframes.
* Maintain accurate and timely records in compliance with policies and procedures.
* Develop care plans and agreements in collaboration with clients and stakeholders.
* Prepare support letters and recommendations for clients for governing body reviews.
* Monitor and evaluate service delivery through quality improvement measures.
* Manage client issues and respond to feedback effectively.
* Provide holistic and individualised case management within a person-centred framework.
Qualifications
* Tertiary qualification in a related field preferred, such as Disability, Social Work, Nursing, Allied Health, or similar.
* Experience in the disability or health sector, with an understanding of the challenges faced by people with disabilities and their families.
* Sound knowledge of the NDIS scheme, including standards, policies, and procedures.
Legal & Equality
ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.
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