Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Senior technical support specialist - quality control

Sydney
AstraZeneca
Technical Support specialist
Posted: 4 June
Offer description

Do you have experience in lab equipment validation, and you enjoy instrument troubleshooting and technical support? Are you ready to apply your skills to support QC activities for manufacture of high-quality medicines that make a difference to the lives of patients all around the world? Then AstraZeneca might be the one for you!

About AstraZeneca

AstraZeneca is a global, science‐led biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines, primarily for the treatment of diseases in four therapy areas – Oncology, Cardiovascular, Renal and Metabolism (CVRM), Respiratory & Immunology (R&I), and Rare Disease.

At AstraZeneca Australia, we have been working to deliver the best value to patients for more than 60 years, and we push the boundaries of science to deliver life‐changing medicines.

Our manufacturing plant based in North Ryde, Sydney, is a world‐class facility with a proven track record of delivering outstanding supply performance and is regarded as one of the most cost‐efficient and successful manufacturing sites in the AstraZeneca global network.

What you'll do

As part of our Quality Control Technical Support team, you'll be one of the laboratory's go‐to specialists for instrumentation and Empower administration.

This is a full‐time 2‐year Max Term contract role based on site in North Ryde Monday to Friday.

Key responsibilities
* Lead lab equipment validation and decommissioning projects end‐to‐end, delivering on time with robust documentation and GMP/GLP compliance.
* Troubleshoot and resolve complex instrument issues across HPLC and other QC platforms, minimising downtime and guiding root‐cause investigations.
* Administer and support Empower software for QC users, including access management, data processing support and issue triage.
* Support ad hoc testing.
* Own technical documentation – author, review and maintain protocols, reports and SOPs with precision; support audits, deviations and OOS management.
* Coordinate vendor calibrations and servicing, ensuring schedules, records and change controls are maintained and executed.
* Champion continuous improvement and data integrity, coaching colleagues, sharing SME knowledge and driving lean ways of working.
Must have skills
* Empower expertise in a QC laboratory environment (ideally with admin/configuration exposure as well as user‐level processing).
* Demonstrated validation experience for laboratory instruments or systems (protocols, execution, reporting).
* Instrument troubleshooting capability, with evidence of resolving complex breakdowns and collaborating with vendors.
* Proven deep technical writing skills across protocols, reports, deviations/OOS, and SOPs to GMP/GLP standards.
* Hands‐on QC laboratory background, with working knowledge of analytical techniques (e.g., HPLC).
Desirable skills
* Change control ownership and experience managing lifecycle changes for lab equipment/software.
* Data Integrity (ALCOA+) risk assessments and controls for computerised systems.
Benefits
* Impact and variety with a non‐routine, project‐based portfolio where you will constantly learn and solve new technical challenges.
* A welcoming, highly supportive and diverse team that values knowledge sharing and continuous improvement.
* Great benefits including an onsite canteen, free parking, and \"You Days\" to support work–life balance.
* Standard work hours with minimal need for out‐of‐hours calls.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry‐leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non‐discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

#J-18808-Ljbffr

Send an application
Create a job alert
Alert activated
Saved
Save
Similar job
Customer technical support specialist - 12 month max term
Sydney
ASX Limited
Technical Support specialist
Similar job
Field technical support specialist
Sydney
KPay Group
Technical Support specialist
Similar job
Technical support specialist
Sydney
MG Motor Australia
Technical Support specialist
Similar jobs
Customer Service jobs in Sydney
jobs Sydney
jobs New South Wales
Home > Jobs > Customer Service jobs > Technical Support specialist jobs > Technical Support specialist jobs in Sydney > Senior Technical Support Specialist - Quality Control

About Jobstralia

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by job title
  • Jobs by sector
  • Jobs by company
  • Jobs by location

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2026 Jobstralia - All Rights Reserved

Send an application
Create a job alert
Alert activated
Saved
Save