Manage client relationships and the strategic direction of the client account in the customer experience space. Ensure experience outcomes meet client needs across customer lifecycle. Understand the business landscape and identify new opportunities to solve challenges in the customer experience leveraging all capabilities and offerings.
Lead complex, cross-functional engagements and drive client expansion in the customer area of the client. Define and sell solutions aligned to client's business objectives. Build and lead teams that combine capabilities and working models (consulting, operations, agency) to successfully deliver solutions. Address delivery challenges to achieve service level agreements and improve client satisfaction. Builds relationships across the C-suite acting as account manager and strategic business advisor, having a deep understanding of client's industry challenges in the customer space.