Location: Regional
Department: Customer Experience & Library Services
Employment type: Casual
Work Arrangement: On-site
About the Role
To be the welcoming, professional first point of contact for the community, ensuring consistent access to Council services, information, and support across all channels.
This position provides frontline services for Customer and Library Services. For Customer Experience, the role provides frontline service for enquiries, transactions, and requests, while also supporting business processes such as facility bookings. By combining accuracy with care, the role helps deliver Council's "One Region, One Team" vision, ensuring services are accessible, well‐managed, and trusted.
For Library Services, the role fosters access to lifelong learning, literacy and digital inclusion while ensuring high quality customer experiences across all interactions and maintaining an inclusive and well‐presented community space.
This position also provides regional relief to other libraries and customer service centres as required.
Benefits
* Casual Position
* Maranoa locality allowance $72.00 per fortnight
* Access Long service leave after seven (7) years
* Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
* Employee Assistance Program – free 24 hour nationwide confidential personal or work‐related counselling services for employees and their families.
* Discounted Gym Memberships at PCYC and Snap Fitness
* Discounted Health Insurance through Bupa
Library Services
* Provide circulation, membership, and collection services in line with State Library of Queensland and Council procedures.
* Assist with library programming for diverse age groups, including early literacy, digital help, and community education.
* Support patrons in accessing public computers, Wi‐Fi, printing, and online resources.
* Maintain accurate records and statistics to meet reporting and compliance requirements.
Customer Service
* Serve as a first point of contact for general Council enquiries, including customer request logging and issue resolution.
* Maintain accurate records and statistics, and ensure information is correctly recorded in Council's records and customer request systems.
* Process payments and receipting for Council services (e.g. rates, licenses, registrations).
* Provide high‐level service aligned with Council values, promoting positive community interactions.
Facility Operations & Room Hire
* Support room hire bookings using the Bookable platform.
* Coordinate customer inductions, key handover, and basic event preparation.
* Assist in opening and closing of the facility in coordination with other staff.
Relief and Support Duties (where applicable)
* Provide basic support to the Tourism and Community Services Officer during breaks and absences (e.g. greeting visitors or providing basic information).
Legal Requirements and EEO Statement
The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre‐employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.
Maranoa Regional Council is an equal opportunity employer, and we encourage applications from candidates of all backgrounds. We actively support diversity and inclusion in our workplace.
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