Senior Field Technical Specialist/Field Technical Expert
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
- Career development with an international company where you can grow the career you dream of.
- Amazing health and wellness benefits and perks.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
We are seeking a highly skilled and experienced professional to join our team as either a Senior Field Technical Specialist or a Field Technical Expert (depending on the candidate’s background and level of expertise) within our CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
This role is responsible for providing technical expertise at implant and follow up as well as troubleshooting when required. Supporting the Territory Managers and Clinicians with Pacemaker and ICD clinics is another core component of this role.
This role will cover all of NSW with a majority of work expected in Sydney, however it is important that the successful candidate is comfortable travelling outside of Sydney and occasional interstate work.
What You’ll Do
- Support implantation of pacemakers, defibrillators and CRT devices.
- Conduct and provide technical support and advice at post‑op follow‑ups and clinics.
- Attend didactic training and complete course exams.
- Attend field visits to observe device implants.
- Develop a explicit understanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory managers to understand the objectives designed to drive business growth.
- Conduct education/training to hospital staff.
- Identify customer needs and communicate these to appropriate Territory Manager.
- Maintain and update product knowledge.
- Commence education towards IBHRE certification.
- Assist with product marketing and launches.
- Provide market feedback on product and competitor activity.
- Comply with customer service and other administrative requirements within the required timeframe.
Required Qualifications and Experience
- Tertiary qualifications in Biomedical, Engineering, Medical Science, Human Movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
- Minimum 5 years working with CRM products.
- This role requires participation in the relevant on‑call roster applicable to your role.
- Low and High Voltage CRM Product Certification is preferred.
Preferred Qualifications and Experience
- IBHRE certification is preferred.
- Leadless pacemaker implant experience is highly preferred.
The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.
Job Family: Support Services
Division: CRM Cardiac Rhythm Management
Location: Australia > Macquarie Park: 299 Lane Cove Road
Additional Locations:
Work Shift: Standard
Travel: Yes, 50% of the Time
Medical Surveillance: Not Applicable
Significant Work Activities: Not Applicable
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