Job Summary / Overview
Join as an experienced Sonia Application Support Analyst to provide essential operational stability and project support for the student placement system. This role serves as the primary technical and functional contact for the Sonia application, focusing on both day-to-day operations and an upcoming upgrade project.
Key Responsibilities
* Serve as the main point of contact for Sonia-related service requests and incidents.
* Coordinate user access, troubleshoot connection issues, and resolve data integrity concerns.
* Provide technical and functional support for key Sonia modules.
* Liaise with vendors on complex system issues and product bugs.
* Support the Sonia Upgrade project through testing, documentation, and configuration changes.
* Develop and maintain support guides and technical documentation.
* Deliver user training and contribute to the Sonia Governance Group's initiatives.
Required Qualifications
* Direct experience in administering and supporting Sonia software.
* Proficiency in SQL for troubleshooting and reporting.
* Experience in testing and managing system upgrades.
* Strong communication and stakeholder management skills.
* Experience in higher education or student placement environments.
* Familiarity with ITIL or ITSM processes.
Skills & Competencies
* Sonia system administration and support
* SQL and data management
* Troubleshooting and testing
* Documentation and training
* Communication and stakeholder engagement
Apply Now
If you match the selection criteria and are interested in finding out more about the position, please click the "APPLY NOW" button below and attach your C.V. For a list of all vacant positions, please visit our website
Alternatively, for a confidential conversation, contact Andrew Mackin Brown on